Dec 15, 2019 03:17:49 AM by Heorhii P
Hi, I am passing verification now, I need to change the name of my profile to be the same as in my international passport, how I can do that?
I already changed the account name (Settings-Contact info), but the profile name remains the same.
Solved! Go to Solution.
Dec 15, 2019 05:24:43 PM by Avery O
Hi Heorhii,
It may take some time for the system to update all the information in your account. If the names in your account doesn't update automatically within 24-hours, please come back here, and let us know, and our team will assist you further.
Dec 15, 2019 12:12:18 PM by Joanne P
Hi Heorhii,
I checked your account, and it looks like your name change request has already been approved. Please let us know if you need further assistance, we're here to help. Thanks!
Dec 15, 2019 12:32:25 PM by Heorhii P
Hi Joanne,
You`r right, my account name has been changed. But when I click "Get started" at "Identify verification" page, in Full name field I see my previous name.
Dec 15, 2019 05:24:43 PM by Avery O
Hi Heorhii,
It may take some time for the system to update all the information in your account. If the names in your account doesn't update automatically within 24-hours, please come back here, and let us know, and our team will assist you further.