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How to change profile name?

Active Member
Heorhii P Member Since: Dec 15, 2019
1 of 5

Hi, I am passing verification now, I need to change the name of my profile to be the same as in my international passport, how I can do that?

I already changed the account name (Settings-Contact info), but the profile name remains the same.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 5

Hi Heorhii,

 

I checked your account, and it looks like your name change request has already been approved. Please let us know if you need further assistance, we're here to help. Thanks!


-Joanne
Untitled
Active Member
Heorhii P Member Since: Dec 15, 2019
3 of 5

Hi Joanne,

 

You`r right, my account name has been changed. But when I click "Get started" at "Identify verification" page, in Full name field I see my previous name.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
BEST ANSWER
4 of 5

Hi Heorhii, 

 

It may take some time for the system to update all the information in your account. If the names in your account doesn't update automatically within 24-hours, please come back here, and let us know, and our team will assist you further.


-Avery
Untitled
Active Member
Heorhii P Member Since: Dec 15, 2019
5 of 5

Hi Avery,

 

Profile name allready updated, thank you.

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