Apr 29, 2017 08:18:17 AM by Anand S
Hi There,
I have used my connects for proposal. Now there are few job applications which are old or client is not responding to that applications. I withdraw those applications. Now I am expecting to have my connects back as I have withdrawn my applcations from that job application. But I didn't get it back.
Can I know the process of how to get back the connects ?
Thank you,
Anand Soni
Solved! Go to Solution.
Apr 29, 2017 08:22:51 AM by Petra R
Anand S wrote: Now I am expecting to have my connects back as I have withdrawn my applcations from that job application. But I didn't get it back.
That is because you never get the connects back when you withdraw your proposals, only if the jobs are cancelled without hire by the client or Upwork.
Apr 29, 2017 08:22:51 AM by Petra R
Anand S wrote: Now I am expecting to have my connects back as I have withdrawn my applcations from that job application. But I didn't get it back.
That is because you never get the connects back when you withdraw your proposals, only if the jobs are cancelled without hire by the client or Upwork.
May 2, 2018 09:14:40 AM by Soban F
If client doesn't hire for a long time for example post remains there for a month without hiring anyone then?
May 2, 2018 09:34:29 AM by Nina K
Hi Soban,
I can confirm that connects are only returned when the job is cancelled by the client or Upwork team without a hire.
While some clients take time to hire on their jobs and often come back to review candidates weeks after they posted a job, postings with no activity for more than 30 days are automatically closed.
Sep 17, 2019 09:41:59 AM by Marisa D
Hi,
Are the connects returned when the post is closed after 30 days?
Thank you.
Sep 17, 2019 10:22:04 AM by Martina P
Marisa D wrote:Hi,
Are the connects returned when the post is closed after 30 days?
Thank you.
no
Nov 14, 2019 05:34:28 AM by John Dainy D
I have question,
What if the client posted a job, then they didn't hire anyone or even interview for 30 days and eventually the job has been closed. is my upwork connect will back?
Nov 14, 2019 08:24:12 AM by william b
NK,
"postings with no activity for more than 30 days are automatically closed."
That is a very, very ambitious and hopeful claim.
I've experienced countless instances in which posts were active with zero activity for months, never renewed, and long after these posts were flagged numerous times for zero activity/fraud.
Typical "Help" Center response is-
"I have checked this with our team, they have advised that they found no violation or suspicious activity linked to the client."
But I like that your faith in UW's commitment to maintaining a safe and thriving online workspace!
Jun 13, 2020 08:39:40 AM by Venkatesh B
Hi Nina,
I want to know, what happen when a job is automatically closed? Do I get my connects back?
And if not, then should I consider it lost?
Jun 13, 2020 11:14:48 AM by Adam A
Venkatesh B wrote:I want to know, what happen when a job is automatically closed? Do I get my connects back?
And if not, then should I consider it lost?
Connects are only refunded under very narrow circumstances. It's best to be selective when submitting proposals and simply assume the connects will not be refunded.
Jun 13, 2020 04:17:50 PM by Joanne P
Hi Venkatesh,
We return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service.
Sep 13, 2020 04:21:34 AM by Sanjani W
Sep 13, 2020 04:30:39 AM by Wes C
Sanjani W wrote:
Hi,
Does it mean that when a job is closed after the client hire a person, we won't get the connects back?
That is correct, you do not get the connects back.
Aug 17, 2020 03:40:37 PM by Saba N
Aug 17, 2020 05:51:05 PM by Joanne P
Hi Saba,
we return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service.
Jul 9, 2020 09:32:50 AM by Sherif L
Jul 9, 2020 12:46:48 PM by Martina P
Sherif L wrote:
Hi Petra,
I wanted to buy connects but it shows that the additional VAT is 19% although its is reduced here in germany to 16% as of the beginning of july.
Please clarify.
Thanks,
Sherif
You have to pay VAT on connects and the upwork fee unless you are the owner of a VAT number and enter it in your settings.
Jul 20, 2020 08:18:52 AM by Valeria K
Hi Sherif,
Sorry about the delayed response about this. This change in VAT rate for Germany is something Upwork team was recently made aware of and we'll be processing refunds accordingly. You will see that reflect in your Transaction History by the end of the month.
Aug 6, 2020 03:45:50 AM by Goran V
Hi Best,
We return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service. Thank you.
Apr 19, 2020 01:57:47 AM by Srinivasa Rao K
Client has closed the job without hiring me, but my connects(6) are yet to be returned. Can someone from Upwork help me on this.
KSRao
Apr 19, 2020 02:18:58 AM by Aleksandar D
Hi Srinivasa,
Connects will only be refunded if the client closes the job or it expires without hiring anyone. You can check the official announcement in this Community thread.
Thank you.
Jun 4, 2023 02:03:07 AM by Miroslav V
Click your browser's Back button to continue.
Jun 4, 2023 05:50:58 AM by Annie Jane B
Hi Miroslav,
It looks like the thread you're accessing has already been archived as the information shared was already outdated. However, Aleksandar's statement remains true. Connects will only be refunded if the client closes the job or it expires without hiring anyone.
Jun 5, 2023 03:24:14 AM Edited Jun 5, 2023 03:24:37 AM by Miroslav V
so i must say you have very good business model 🙂 i am new member and almost all connections i had, are blocked with inactive clients. So forcing me to pay for something what works like that is really ridiculous
Jun 12, 2023 10:47:06 AM by Steven Y
Regardless of the reason that a job is closed without a hire or inactivity, and regardless of who closes it (again, as long as there is not a hire), connects should be refunded. And they should be closed after a certain period of inactivity. Otherwise, freelancers are spending their connects without any chance of value.
Quite honestly, Upwork should WANT to refund these connects to avoid any accusations that Upwork is posting fake jobs to get us to use our connects. If Upwork were to refund connects when a client doesn't look at a job for over two weeks, doesn't interview anyone for thirty days, or doesn't hire anyone in sixty days, they could never face accusations (or court action) that they are posting such jobs.
Otherwise, what you're saying basically is that Upwork is a gambling website where you'll lose most of your money.
Jan 20, 2023 12:08:18 PM by Francesca F
is like to hear broken record.. though ppl are telling you sometimes they don't receive their connect back even when "the job is closed without hire" and the reply is a copy/paste from your Policy Guidelines, do you even verify what are they telling you?
Jul 31, 2023 10:29:18 AM by Muhammad M
The Connects system is designed to encourage freelancers to apply selectively to jobs that are the best match for their skills and experience. Once you submit a proposal, Upwork assumes that you have made an effort to apply for that job, and the Connects are used to facilitate the process.
To get more Connects, you can follow these steps:
Aug 1, 2023 11:38:25 AM Edited Aug 1, 2023 11:38:53 AM by Steven Y
And the broken record continues.
The new connects policies have done nothing to curb fake and unresponsive jobs. They have done nothing to lower the incidence of unqualified freelancers. And Upwork STILL conveniently doesn't remove unmentioned job posts until after the 30 day mark.
Taken to its logical conclusion, this means the connects change is just what it always looked like; a money grab.