It looks like you created a client account instead of a freelancer account. Kindly refer to this article to know how you can create a freelancer account from your client account. Once your freelancer profile is set up, and your registration was accepted, your 20 complimentary connects will be credited to your account.
This can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. If you aren’t able to use a credit card or prepaid card or you don’t have an Upwork balance, in many cases you’ll be able to use PayPal. Check the options available to you and learn more about the acceptable billing methods for paying memberships.
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