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How to get connects

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Active Member
Chau N Member Since: Nov 20, 2019
21 of 75

Hi Bojan S, 

 

I am aware that when the connects are used up, I have to buy more. the thing is when I go to setting as per instruction, a "promo ccode" is required to fill in before I can buy more connects. So, what is a " promo code"?

 

Thanks for your support 

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
22 of 75

Hi Chau, 

If you don't have a promo code that was issued to you through a marketing event, email, or through any of our marketing activities, you can leave the field blank and continue with the process.


-Avery
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Active Member
Shareef H Member Since: Aug 24, 2018
23 of 75

Hi is 60 connects recharge each 30 days or at 1 of every month

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
24 of 75

Hi Shareef,

 

Connects update at the beginning of each billing cycle. You can check your billing cycle by going to Settings> Membership & Connects. For Basic Plan, you'll get 60 free connects at the beginning of each cycle. You can learn more about that here.  Thank you!

~ Bojan
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Gergely-Gyorgy S Member Since: Jun 9, 2019
25 of 75

Hi! I have a problem. Can anyone help me, please? I have an active Freelancer Basic plan. I have been awarded the Rising Talent status yesterday, on Monday. Yesterday, my connect balance was 8 connects. After that, I got my 30 connects for the Rising Talent program. Now I have 38 connects. The problem is, I haven't yet received the 60 monthly connects for my membership. My Freelancer Basic Plan is active.

At the Membership Connects section, I read "0 per month". What does that mean? From now on, do I have to pay for every connect? I am willing to upgrade to Freelancer Plus. My Billing Cycle began on 17th June and I haven't got my 60 connects today, on 18th June. What to do? Please help me.

Thank you very much.

 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
26 of 75

Hi Gergely,

 

Yes that is correct, once your account has been moved to paid Connects, you will have to purchase Connects to submit a proposal to any job (unless you are on our Freelancer Plus plan or rolled over some existing Connects). Thank you.


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Active Member
Gergely-Gyorgy S Member Since: Jun 9, 2019
27 of 75

Hi Goran!

Why was my account moved to paid Connects? I didn't ask for it. For now, I am a Freelancer Basic member, which is free. I didn't ask for my account to be moved to paid Connects. I thought I will get 60 connects free, every month. This month, I would pay for the Plus membersihip, if it is possible, but I thought that as a FREE, basic member, I will get 60 connects every month.

 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
28 of 75

Hi Gergely,

 

This was announced about 2-months ago, where we sent an email to all users, posted in our blogsetup a resource page,  posted announcements in the Community here and town hall, which you can access the recording here.

 

You should be able to purchase new connects by adding a billing method to your account, or using your Upwork balance. Thank you.

 

 


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Gergely-Gyorgy S Member Since: Jun 9, 2019
29 of 75
All right, thank you.
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Levi M Member Since: Jan 11, 2020
30 of 75

is this still applicable today?

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