Jun 17, 2020 03:05:27 PM by Carrie D
Unfortunately, I am in an endless loop. The help areas keep telling me to go to Disputes. The contract was recently ended, so I am not allowed to initiate a dispute through that portal. The directions tell me that in this case I should "reach out to Upwork" so they can assist, but no email, link, anything I can find to initiate this. Both me (client) and the freelancer agree that an overpayment was made (both a salary and hourly were inadvertantly billed and paid for the same service). I just need an Upwork contact to get all the documentation to, so we can process the refund. Please advise.
Jun 17, 2020 03:25:26 PM by Jennifer M
Carrie D wrote:Unfortunately, I am in an endless loop. The help areas keep telling me to go to Disputes. The contract was recently ended, so I am not allowed to initiate a dispute through that portal. The directions tell me that in this case I should "reach out to Upwork" so they can assist, but no email, link, anything I can find to initiate this. Both me (client) and the freelancer agree that an overpayment was made (both a salary and hourly were inadvertantly billed and paid for the same service). I just need an Upwork contact to get all the documentation to, so we can process the refund. Please advise.
If it was recently closed, the freelancer has a button in the email that directs them to the page where they can refund. They can probably go to the contract too and refund.
Jun 17, 2020 05:53:00 PM by Carrie D
Jun 17, 2020 03:27:56 PM by Subodh K
go to this page https://support.upwork.com/hc/en-us
On the bottom click as shown on this screenshot
https://prnt.sc/t1pt8y
Jun 17, 2020 05:55:00 PM by Carrie D
Jun 17, 2020 08:39:12 PM by Subodh K
you are right there, a step away
Type the questions to the bot then it will show options
click others
then you get options to email them
https://prnt.sc/t1sykk
Jun 18, 2020 12:32:16 AM by Joanne P
Hi Carrie,
Could you please share the contract ID you're referring to so I can check? Thank you!
Jun 18, 2020 07:20:00 AM Edited Jun 18, 2020 07:52:35 AM by Bojan S
I believe the identifier is **Edited for community guidelines**
Jun 18, 2020 07:51:17 AM by Bojan S
Thank you for following up, Carrie.
We'll have one of our agents reach out to you directly via a support ticket to further assist you with this concern.
Thank you for your patience.