Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

How to refund an unhappy client + safety concerns?

jenkfreelance
Ace Contributor
Jenny K Member Since: Jan 26, 2020
1 of 3

Hi to everyone,

 

I did some work for a client on Upwork however he is stating that he is unhappy with the work and would like a refund.

Can anyone please advise how do I give him a refund?
I am quite new to Upwork and don't understand the process.

 Ie: the client had not ended the contract yet so have I received the money yet to refund with or is it still with Upwork?

He is being very impatient for the refund.

Thankyou

 

jenkfreelance
Ace Contributor
Jenny K Member Since: Jan 26, 2020
2 of 3

I would just like to make sure that all is above board and that it is safe (for my bank account) to refund him.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
3 of 3

Hi Jenny,

 

To issue a refund you will need to go to My Jobs > Open your contract > Click on the three dots > click Give Refund. 
Once the funds have become available to your account you will be able to issue a refund. At the moment your funds are under the pending stage. You can view this by going to Reports > Overview. Thank you.


Untitled
TOP SOLUTION AUTHORS