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garkin-fluidweb
Community Member

How to remove a hours in closed Contract?

Hello, please help me to remove hours in closed Contract.
Now page "Work diary" is not available for me, after client closed a Contract,
I can't to see a calendar with hours.
How to remove a hours in closed Contract?

ACCEPTED SOLUTION

You may refund money you received from bonus payments, yes. And you may also refund money received from hourly work.

 

There is no option to delete hours on a closed contract.

 

You do not need such an option.

 

How would it benefit your client to delete those hours?
How would it benefit you?

View solution in original post

4 REPLIES 4
prestonhunter
Community Member

re: "How to remove a hours in closed Contract?"

 

You can not remove hours from a closed contract, but that doesn't matter. You CAN issue a refund for the payment associated with those hours.

 

Just navigate to the job listing on the All Contracts page. Click on the "three dots" icon, revealing a drop down menu. Choose the refund option and specify how much money you want to return to the client.

Yes, I know about Refund, I can thus return the bonus provided by the client. 
But this does not look like the ability to delete the added hours by mistake. 

You may refund money you received from bonus payments, yes. And you may also refund money received from hourly work.

 

There is no option to delete hours on a closed contract.

 

You do not need such an option.

 

How would it benefit your client to delete those hours?
How would it benefit you?

Once the contract is closed, you cannot change the number of hours worked.  As Preston mentioned, you can offer a refund.  

 

Upwork sends an email on Sundays for freelancers to review their hourly work.  This is your opportunity to review and correct any mistakes.  

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