I NEED HELP IN UPLOADING MY GOOGLE CERTIFICATE

[art-motion]

Hi,

On 3 different occasions, I sent PDFs of my certificates to adword-group@upwork.com as instructed, but I still do not see my certificates uploaded. Rather, I get an email telling me ;

"We’re sorry we don’t have better news for you right now. However, at this time our marketplace already has many freelancers with a similar skillset to yours. Since we cannot accept your application, you will not be able to use the marketplace or submit any proposals."

However, this is not the case, as I can submit proposals. I have no ban or restriction.

[JoanneP]

Hi Samuel,

I checked and it looks like our team has already updated you regarding your certifications. Please check your ticket number: 30823204. You can access the ticket when you log in to your Upwork account and going here.