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Bhargav's avatar
Bhargav D Community Member

I am not receiving the verification email and hence cannot set up my profile

I've made an account with Upwork and I am stuck at the verification of my email step because I am not recieving any verification mails. I've tried for hours on end but even after requesting multiple resends, the mail just won't come. 

I've checked the junk folder and the spam folder and contact Gmail support too, and they tell me the mail never reached their servers. 

Can somebody help me resolve this issue please!

**Edited for Community Guidelines**

ACCEPTED SOLUTION
Goran's avatar
Goran V Retired Team Member

Hi Bhargav, 

 

Please try resending the verification email again and let me know if you`re still not receiving it. Thank you.

~ Goran
Upwork

View solution in original post

124 REPLIES 124
Goran's avatar
Goran V Retired Team Member

Hi Bhargav, 

 

Please try resending the verification email again and let me know if you`re still not receiving it. Thank you.

~ Goran
Upwork
Bhargav's avatar
Bhargav D Community Member

Yes i recieved it now thank you!!!

Jennifer's avatar
Jennifer M Community Member

I am also not receiving my verification email. It is not in my spam or junk folders. The site is glitching (not sure if it's because I'm not verified) amd I cannot access any support!

Bojan's avatar
Bojan S Community Manager

Hi Jennifer,

 

One of our team members will reach out to you directly to assist you with your email verification process. 

 

Thank you for reaching out to us.

~ Bojan
Upwork
Ivanne's avatar
Ivanne N Community Member

Hi can someone please help?

I am not recieving the verification email what should i do?

Pradeep's avatar
Pradeep H Retired Team Member

Hi Ivanne,

 

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

 

Thank you,

Pradeep

Fadil's avatar
Fadil K Community Member

Hi if you could do the same for me please. I'm trying to set up an account but not getting any verification email 

Yamin's avatar
Yamin K Community Member

hi im also not recieving my verification email

 

Andrea's avatar
Andrea G Community Manager

Hi Yamin,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~Andrea
Fadil's avatar
Fadil K Community Member

Hello, i'm having the same problem. I'm blocked from sending more verification emails 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Fadil,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Ahmed Sabit's avatar
Ahmed Sabit F Community Member

hi, i am not receiving verification email from upwork. I have signed up. Please help.

Aleksandar's avatar
Aleksandar D Community Manager

Hi Ahmed,

 

I checked and it seems that the email for the verification was already sent successfully to your email account. Please check your Spam/Junk folder in case the email went there.

 

Thank you.

~ Aleksandar
Upwork
Ahmed Sabit's avatar
Ahmed Sabit F Community Member

Thanks! It's solved.

Jehangir's avatar
Jehangir A Community Member

I've made an account with Upwork and I am stuck at the verification of my email step because I am not recieving any verification mails. I've tried for hours on end but even after requesting multiple resends, the mail just won't come. 

I've checked the junk folder and the spam folder and contact Gmail support too, and they tell me the mail never reached their servers. 

Can somebody help me resolve this issue please!

Andrea's avatar
Andrea G Community Manager

Hi Mohammad,

 

I checked your account and it looks like the email address currently on file is verified. Are you trying to update your email address? If so, could you please click on my picture next to this post and send me a private message with the email address you're trying to add?

 

Thanks!

~Andrea
Darron's avatar
Darron E Community Member

Hi. I'm having the same problem. My email address is **Edited for Community Guidelines**. I've tried many times to receive a verification email after it keeps saying "we just sent a verification email". I've checked my junk folder and I've checked my "other" folder and still got nothing. Please help me.

Andrea's avatar
Andrea G Community Manager

Hi Darron,

 

It looks like you were able to verify your email address! If you need any further assistance please let us know.

 

~Andrea
Syed Asif's avatar
Syed Asif I Community Member

I am facing same problem too. I registered my Upwork account with  **Edited for Community Guidelines** but have not yet received the verification e-mail even after waiting for hours and checking the spam box after trying multiple times "resend verification e-mail" option. What can I do now?

Nikola's avatar
Nikola S Retiring Moderator

Hi Syed,

 

I checked and it seems that the email for the verification was already sent successfully to your email account. Please check your Spam/Junk folder in case the email went there.

 

~ Nikola
Ivanne's avatar
Ivanne N Community Member

Hi Nikola S

I've been struggling for to days just to get an verification email and i'm still not getting it.

Can you please help me?

Kelvin's avatar
Kelvin K Community Member

Hi, I'm not getting any verification email even after re-sending it so many times
**Edited for Community Guidelines**. Could you please help? Thanks

Andrea's avatar
Andrea G Community Manager

Hi Kelvin,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Intel's avatar
Intel E Community Member

Get verification link once but not verfied the account. Now it's stuck on verify screen and resend is nor working.