May 9, 2019 05:32:05 AM Edited May 9, 2019 05:46:05 AM by Goran V
I've made an account with Upwork and I am stuck at the verification of my email step because I am not recieving any verification mails. I've tried for hours on end but even after requesting multiple resends, the mail just won't come.
I've checked the junk folder and the spam folder and contact Gmail support too, and they tell me the mail never reached their servers.
Can somebody help me resolve this issue please!
**Edited for Community Guidelines**
Solved! Go to Solution.
May 9, 2019 05:51:23 AM by Goran V
Hi Bhargav,
Please try resending the verification email again and let me know if you`re still not receiving it. Thank you.
Jul 20, 2022 10:36:43 AM by Nikola S
Hi Gavin,
Thank you for reaching out to us. I checked and it looks like you were able to verify your email. Could you please confirm if you need further assistance?
Aug 13, 2022 06:00:50 AM by Goutam S
Hi Goran
Still I didn't receive the verification email from Upwork even after completing my whole profile. Without verification I can not start my work. Could you please help me with it?
Aug 13, 2022 07:13:12 AM by Arjay M
Hi Goutam,
I have checked your account and it looks like it doesn't need to be verified just yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. However, you can start applying for jobs and there should not be any problem. Let me know if you need further assistance.
Aug 24, 2022 08:17:26 PM by Gladys Y
Hi,
This is also my problem. I could not receive a confirmation email since last night. I tried again today but I don't see any emails from Upwork even in the spam/junk folder. Please help. Thanks!
Aug 24, 2022 10:15:38 PM by Pradeep H
Hi Gladys,
Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.
Thank you,
Pradeep
Oct 17, 2022 05:36:51 AM by Noriaz U
Please do you check also , i can't received verification email
Thank You
Oct 17, 2022 05:44:48 AM by Noriaz U
Please anyone help me to fix this problem , i can't received verification email
Thanks
Oct 17, 2022 08:07:55 AM by Nikola S
Hi Noriaz,
Thank you for reaching out to us. I checked and it looks like you were able to verify your email address. Could you please clarify if you need further assistance?
Jan 14, 2023 04:08:36 AM by Joseph P
Dear Goran,
I´m also not getting my verification email after trying everything for the past 2 hours.
Sincerely Joseph P
Jan 14, 2023 07:34:24 AM by Annie Jane B
Hi Joseph,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Apr 16, 2023 02:29:19 PM by Luiggi R
Hello Ammar,
Thanks for reaching out. We've escalated your saw your post via a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you soon.
Apr 19, 2023 08:20:02 AM Edited Apr 19, 2023 08:21:05 AM by Michelle D
Hi Goran,
I'm having the same issue. I haven't receive any verification until now. I already check my junk folder and spam filter too. I also have reach my email limit so i need to try it over again in about one hour. Plase help me to proceed.
Apr 19, 2023 10:16:38 AM by Nikola S
Hi Michelle,
Thank you for reaching out to us. One of our team members will reach out to you directly via email to assist you further.
May 12, 2023 12:02:02 AM by Michelle D
May 12, 2023 04:05:08 AM by Pradeep H
Hi Michelle,
Thank you for your message. Could you please check the Junk/Spam folder on your registered email address to confirm if the verification mail was auto-forwarded to those folders?
Thank you,
Pradeep
May 21, 2023 11:31:02 AM by Michelle D
Hi,
I already check my junk folder and spam filter but it's still empty. I also have reach my email limit to resend verification so i need to try it over again in about one hour. Plase help me to proceed.
May 21, 2023 12:23:04 PM by Luiggi R
Hi Michelle,
It's likely that the verification email was bouncing and not being delivered to you. I've requested for the email to be resent to you. Would you please confirm if you've received it now?
May 19, 2023 09:22:23 PM Edited May 19, 2023 11:44:43 PM by Joanne P
Hello Goran, I am facing same issue too, can you please help me my mail id is
**Edited for community guidelines**
May 20, 2023 12:15:40 AM by Joanne P
Hi Mohit,
It seems like you've already completed the email verification. Please let us know if you are still experiencing issues on your end. We're here to help.
Oct 8, 2023 08:55:50 PM by Narendra N
I am also facing same issue. I am not getting verification email
Oct 8, 2023 11:15:40 PM by Pradeep H
Hi Narendra,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep
Aug 13, 2019 06:41:14 PM by Dave C
I have tried several times and I am not receiving any of the verification emails, but I am receiving the marketing emails to the correct address. Nothing is going to spam and nothing is being blocked.
Aug 13, 2019 09:06:41 PM by Avery O
Hi Dave,
The team has just resent the email with the subject "To get started on Upwork, verify your email address." Kindly check your inbox, and spam folder, and come back to this thread if the email is still not in your inbox at this time.
Aug 13, 2019 10:03:30 PM by Dave C
Aug 13, 2019 10:59:42 PM by Avery O
Hi Dave,
The Customer Support Team will reach out to you through an email to assist you directly with your issue.
May 15, 2020 04:06:32 PM by Emily S
Hi,
I am not receiving the verification email. I have been trying many times today. I have checked the junk folder. I have received a marketing email from upwork, but not the verification email. Also, the site seems to be glitching as the help center page goes away after about 1-2 seconds and I can not chat for help.
I'd love some help,
Thanks
May 15, 2020 05:41:52 PM by Joanne P
Hi Emily,
Could you please retry verifying your email? Please let us know if you are still unable to receive the verification email. Thank you!
Oct 13, 2020 12:51:22 PM by Mariia K
Hey, I am also didn't receive my verification email. I have already checked and it is not in my spam or junk folders. I resent it already 5 or 6 times and nothing.
Oct 13, 2020 12:59:05 PM by Andrea G
Hi Mariia,
Could you please try sending the verification email one more time? Let us know here if the issue persists.
Thanks!
Feb 28, 2021 06:58:00 AM by Zeeshan A
Feb 28, 2021 11:19:00 AM by Nikola S
Hi Zeeshan,
We will look into this further and will get back to you once we have more information.
Thank you,
Mar 2, 2021 03:39:53 PM by Avery O
Hi Zeeshan,
We apologize for the delay. It looks like your email address is now updated. If you need further help with anything, please don't hesitate to reach out to our team here, and we'll be happy to assist you further.
May 18, 2021 11:52:37 PM by Goran V
Hi Rushi,
Please try to resend the verification email now and don't forget to check your junk and spam folders as well. Thank you.
May 19, 2021 03:34:09 AM by Akshay G
May 19, 2021 03:38:08 AM by Goran V
Hi Akshay,
Just to confirm, did you checked your junk and spam folders? Thank you.
Jul 20, 2021 04:49:58 AM by Abasifreke I