I am signed up and verified but cannot get text to my MEX cell phone will not allow

[jen_pobiak]

Hello. I am signed up and verified, I've written my bio and uploaded my resume and work info but when I try to enter my cell phone to recieve verification text it will not allow becasue my cell phone is a Mexican cell phone. I am a U.S.citizen, and split my time between my home address in the U.S and my address in Mexico. I am not recieving the texts on my cell. I tried to change my address to Mexico but the system will not allow it, but I prefer to use my U.S. address. I cannot receive a text code to my Ooma VoIP.  What to do? Thank you for your help! 

[petra_r]

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Jennifer P wrote:

Hello. I am signed up and verified, I've written my bio and uploaded my resume and work info but when I try to enter my cell phone to recieve verification text it will not allow becasue my cell phone is a Mexican cell phone. I am a U.S.citizen, and split my time between my home address in the U.S and my address in Mexico.

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If you are physically located in Mexico your profile has to reflect just that.

[JoanneP]

Hi Jennifer,

One of our team members will reach out to you via ticket and assist you directly in verifying your phone number, thanks!

[jen_pobiak]

Thank you Joanne. I replied to them, but so far no return reply. Is the help desk closed over the weekend? I will try to communicate again on Monday. Thank you  

[JoanneP]

Hi Jennifer,

I will follow-up with the team and you will be updated directly on your open ticket. Thank you for your patience.