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I am taking upwork readiness test but it's automatic skip all my question.

Active Member
Haran R Member Since: Jan 25, 2020
1 of 12

I am taking upwork readiness test but it's automatic skip all my question and the result is faild every time. Now I am affraid to retake this test. Please suggest me how to resolve this problem also this failed have any impact to my account for getting raising talent. Please see the attachment.

Thanks

HaranCapture.PNG

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
BEST ANSWER
2 of 12

Hi Haran,

 

I checked your account, and it looks like our team is already assisting you directly via ticket. If you need further assistance, please feel free to post it on the ticket so the agent can assist you directly. Thank you!


-Joanne
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Active Member
Alaxandra P Member Since: Nov 13, 2019
3 of 12

Hi, How are you? I'm Alexandra. in my readiness test has some issue, automatic skip all questions.

could you please help me now?

Active Member
Alaxandra P Member Since: Nov 13, 2019
4 of 12

HI, Dear

I'm Alexandra. I have same issue with you. how can I solve it?

could you please help me? already you have done?

Active Member
Haran R Member Since: Jan 25, 2020
5 of 12

Hello Alaxandra P,

My problem is solved by upwork support team. They send me below instruction.

 

Please follow these troubleshooting steps:

Clear cache/cookies on your current browser

Try using “Incognito” or “Private” mode on your browser

Try using a different browser. We support Google Chrome, Mozilla Firefox, Microsoft Edge and Apple Safari.

Note: Internet Explorer is no longer supported.


If the above options do not resolve the issue, please:

Click on this link: https://Upwork.com/clearcookies

Click “Yes, Clear Cookies”

Then restart your browser


Once you've done these steps. Log back to your account and go this link: https://www.upwork.com/freelancers/settings/readiness-test/

Active Member
Alaxandra P Member Since: Nov 13, 2019
6 of 12

HI, Dear.

Really Thanks

I will do right now, Thank you for your help.

 

 

Active Member
Hassan K Member Since: Feb 12, 2020
7 of 12

The solution you provide is not working on me. I try to do all the instructions combination provided but nothing happened.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
8 of 12

Hi Hassan,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your test. Thank you.


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Active Member
Alaxandra P Member Since: Nov 13, 2019
9 of 12

Hi, Haran

I have tried as your message, but could not solve issue.

Maybe I dont know as well about this. could you please explain more for me?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
10 of 12

Hi Alaxandra,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this issue. 

 

Thank you for your patience. 

~ Bojan
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