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I am trapped in the Upwork create profile section

Active Member
Kara M Member Since: Dec 21, 2017
1 of 8

I am trying to create a profile and cannot get past the 'Create Profile" section.


I have tried clearing caches, clearing cookies, restarting browers and using incognito windows in Chrome, Firefox and Safari. I have also tried it on my mobile device. I am stuck.


I also tried making a new account and the same thing happened. This is the only option I have for moving on. I click this button and all that happens is that the page refreshes. Please help me


Screen Shot 2017-12-22 at 5.38.03 pm.png



Goran V Moderator Member Since: Mar 24, 2017
2 of 8

Hi Kara,

One of our team members will contact you directly and assist you further. 

Active Member
Kara M Member Since: Dec 21, 2017
3 of 8

Thank you for solving it so quickly. I appreciate your help

Active Member
Fel Hershey J Member Since: Apr 14, 2019
4 of 8

i cannot clicked the photo button as well as the education. i cannot proceed in creating my profile

Joanne Marie P Moderator Member Since: Nov 26, 2017
5 of 8

Hi Fel Hershey,


Can you please try a different browser and see if that helps? If you are still experiencing issues using another browser, please let us know, thank you!

Active Member
Gabor S Member Since: Apr 15, 2019
6 of 8

Hello there!

I have exactly the same issue as Kara. I submitted my profile, but nothing happens, just refreshing the page.


Could you help me?


thanks a lot!

Bojan S Moderator Member Since: Mar 9, 2018
7 of 8

Hi Gabor,


I checked and it looks like your account has been accepted and you already selected a membership plan.


May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. 


Let us know if the issue persists.

Thank you.


~ Bojan
Active Member
Gabor S Member Since: Apr 15, 2019
8 of 8

Thanks, clearing cache helped!