I am trapped in the Upwork create profile section

[#1]

I am trying to create a profile and cannot get past the 'Create Profile" section.

I have tried clearing caches, clearing cookies, restarting browers and using incognito windows in Chrome, Firefox and Safari. I have also tried it on my mobile device. I am stuck.

I also tried making a new account and the same thing happened. This is the only option I have for moving on. I click this button and all that happens is that the page refreshes. Please help me

[#2 · Accepted solution]

Hi Kara,

One of our team members will contact you directly and assist you further. 

[#3]

Thank you for solving it so quickly. I appreciate your help

[#4]

i cannot clicked the photo button as well as the education. i cannot proceed in creating my profile

[#5]

Hi Fel Hershey,

Can you please try a different browser and see if that helps? If you are still experiencing issues using another browser, please let us know, thank you!

[#6]

Hello there!

I have exactly the same issue as Kara. I submitted my profile, but nothing happens, just refreshing the page.

Could you help me?

thanks a lot!

[#7]

Hi Gabor,

I checked and it looks like your account has been accepted and you already selected a membership plan.

May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. 

Let us know if the issue persists.

Thank you.

[#8]

Thanks, clearing cache helped!

[#9]

Same happening with me. Please help

[#10]

Hi Farhan,

I would recommend to use a computer to complete your application. If you're already using one, please try to clear your cache and cookies or log in via another browser as well. Thank you.

[#11]

Hello. I still have the same issue, I have cleared my cache and tried a new browser, I am trapped in the upwork create profile. Please help.

[#12]

Hi Amina,

I'm sorry to hear you're experiencing trouble with this. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

[#13]

I'm having the same issue i have tried different browsers clearing cache and so on.

[#14]

Hi Steve,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[#15]

I also have this issue. I have tried to use another browsers and clean the the cache. It did not work.

[#16]

Hello Harry, 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern and the agent assigned to your ticket has already replied back to you. You can access your support tickets here. 

[#17]

I also have this issue. I have tried to use another browser and clear the cache.it did not work.

[#18]

Hi Kaynat,

Thank you for reaching out to us. Could you please share a screenshot from your end so that we can check and assist you accordingly? 

Additionally, we’re here to help you navigate the world of online work. Let’s start with the basics here at Upwork.

Below there are a few Upwork Academy courses to help you get started:

• How to create your profile
• Finding work
• Profile Title & Overview
• Building Your Portfolio
• Submitting Proposals

Feel free to sign up for upcoming events and webinars to learn more about how you can boost your success on Upwork.

[#19]

Why is this a recurring issue 7 years later??