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Re: I can't access settings

2eb677f4
Active Member
Simao C Member Since: Sep 11, 2020
1 of 6

Hi,

 

I did my sign up through Google, and now when I try to go to settings to change my VAT, it asks me for the password. But, since I've signed in through Google I can't put my password and I can't access to settings.

Is it possible to change my google sign in to an email sign in or there is another way to solve this problem?

 

Thank you very much,

Simao

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
2 of 6

Hi Simao,

 

Someone from our team will reach out to you via support ticket to assist you further.

 

Thanks!

 

~Andrea
Upwork
1917c3d6
Active Member
Marc G Member Since: Sep 30, 2020
3 of 6

I have the same issue, could I get help on this too please.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
4 of 6

Hi Marc,

 

I shared your issue with the rest of our team and one of our agents already reached out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork
3fd96bc0
Active Member
Shahrukh R Member Since: Jul 30, 2020
5 of 6

I have full access to my account through Gmail but can't access the setting. I forget my security question and after it says "You've reached the maximum number of tries. To reset your Security Question, click "Forgot your answer" below." .After clicking "Forgot your answer" I can't get any mail or any response. Please HELP!.

pradeephele
Moderator
Pradeep H Moderator Member Since: Jan 11, 2021
6 of 6

Hello Shahrukh,

 

I'll have one of our customer support agents reach out to you directly and assist you further.

 

Thank you

Pradeep H.

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