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I can't buy connect with my paypal

chris_huynh
Active Member
Chris H Member Since: Jun 16, 2020
1 of 8

I recently added my paypal as billing method, and tried to buy connects.

My paypal has enough money on balance, but purchase process was not completed due error. Upwor asked me to add alternative payment or try again later.

I tried several times, but always same

Please help me.

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 8

Hi Chris,

 

Freelancers with a verified PayPal account have the ability to use PayPal as their billing method. you can check out this article from Upwork Help for more information about verifying and linking your Paypal account. Thank you!


-Joanne
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chris_huynh
Active Member
Chris H Member Since: Jun 16, 2020
3 of 8

Thank you for your answer.

But my paypal was verified and added to upwork successfully.

And I have enough money on my balance.

Then I can't buy connects using paypal.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 8

Hi Chris,

 

Just to confirm, do you have a credit/debit card connected to your PayPal wallet as well? Thank you.


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chris_huynh
Active Member
Chris H Member Since: Jun 16, 2020
5 of 8

yes

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
6 of 8

Hi Chris,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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marcos-rafael
Active Member
Marcos R Member Since: Jan 22, 2021
7 of 8

Hi Chirs.

 

I met the errors same as you.

Did you confirm that?

Please help me.

 

Marcos

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
8 of 8

Hi Marcos,

 

Could you please check your PayPal account and the preferred payment methods you have set in your Wallet. You may also contact PayPal customer support to check if your account is set up correctly.

 

Meantime, you can add an alternative billing method in your account payment options.

 

Thank you!


~ Bojan
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