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markfyodorov
Community Member

I can't close my account

My name is *** Edited for Community Guidelines ***, I have created my Upwork account for 1 year ago, and it's created wrongly, so I am going to close my account and create again, by the way when I click close account tap, it said I have one or some opened proposal, I have already withrawn my previous proposal and it's archived. Could you help me, I'd like to have the opportunity to get job on Upwok as soon as possible.
I look forward to your positive reply
Thanks

3 REPLIES 3
cylver1z
Community Member

Hello Mark,

 

Unfortunately, you can't create a new account. If you have problems with your account you may tell us here and we'd be happy to help you out. Thank you.


Untitled

Thanks for your so quickly reply.

It means I can't close my account and create again?

if you explain in detail, I will  be pleausre and use again. 

Thanks

Hello Mark,

 

If you lose/forgot your account. You may ask CS to reset your password so you can retrieve your account. If you created a new one, you should close the other one to avoid account suspension. If you have issues with your other account like suspension, your new account will be suspended too.


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