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Jason's avatar
Jason H Community Member

I can't finish creating my account because someone had my cell phone number

Someone used my cell phone number on their Upwork account.  Now I have that cell phone number and Upwork won't let me use it.

How to I contact Upwork about this?  Don't tell me to use the help section as it is completely useless.  There isn't even an e-mail address there.

 

Thanks.

J

5 REPLIES 5
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Jason,

 

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

 

Thank you.

~ Luiggi
Jacquelyn's avatar
Jacquelyn A Community Member

I'm experiencing the same issue that someone else is using my phone number. Can you have your support reach out so I can complete my profile? 

 

Thanks!

Goran's avatar
Goran V Retired Team Member

Hi Jacquelyn,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.

~ Goran
Upwork
Jermaine's avatar
Jermaine W Community Member

Same problem.. How to fix

Arjay's avatar
Arjay M Retired Team Member

Hi Jermaine,

 

Firstly, welcome to Upwork! I'm sorry to hear that you're having difficulties setting up your profile. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here.

 

~ Arjay
Upwork