I can't get a profile picture uploaded

[jfedits]

Have tried uploading multiple different times (different file types, resolutions) and get an upload error every time. Help would be much appreciated!

-Jesse

[BojanS]

Hi Jesse,

Can you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.

Thank you!

[jfedits]

Hi Bojan,

Thank you for replying. I have tried jpg and png in both Firefox and Chrome with cleared cacher. The only response I get is "Sorry, something went wrong. We were unable to upload your image."

[BojanS]

I'm sorry to hear that the issue persists, Jesse.

One of our team members will reach out to you directly via a support ticket to assist you with uploading your profile photo.