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I can't receive text verification code

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
11 of 90

Hi Renee,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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Active Member
Alex P Member Since: Oct 3, 2018
12 of 90

I am not getting a verification text. Please contact me as soon as possible at **Edited for community guidelines**

Community Guru
Janean L Member Since: Apr 6, 2016
13 of 90

@ Alex P. --

 

Two problems with your profile:

 

(1) Your profile picture is a cartoon, not a photo of you, yourself.

 

(2) You list your location as United States, but the time zone (EST + 8 hours) would appear to make it impossible that you live in either the mainland US, Alaska, Hawaii, or US territories.

Active Member
Alex P Member Since: Oct 3, 2018
14 of 90
It’s not a cartoon it’s an ‘icon’ but ok, if you’d like me to provide a
headshot then I’ll add that.

The time zone doesn’t explain why I’m not getting an SMS to my cell number.

Community Guru
Janean L Member Since: Apr 6, 2016
15 of 90

@ Alex --

 

The time zone inconsistencies tell me that the information on your profile is false.

 

Also, in re the "icon" : It's not a question of what "[I] want." You aren't doing me any special favors by replacing your icon with a real photograph. You are simply bringing your profile into conformation with Upwork policy.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
16 of 90

Hi Alex,

 

One of our team members will reach out to you shortly and assist you directly, thank you!


~ Bojan
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Active Member
David S Member Since: Sep 9, 2018
17 of 90

My phone doesn't receive text.  Looks like I won't be using UpWork.   =/

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
18 of 90

Hi David,

 

We'll have one of our agents get in touch with you to assist you with this, thank you for reaching out to us!


~ Bojan
Untitled
Active Member
David S Member Since: Sep 9, 2018
19 of 90

Thanks.  Would you happen to know when and how I'll be contacted?  

Active Member
Poppy H Member Since: Aug 8, 2019
20 of 90

I can't get one either.  I entered a valid U.S. phone number  What should I do?

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