I can't receive text verification code

[Jen S]

I have same proble, I dont receive sms, maybe there is option to receive call with code to my US number?

[Bojan S]

Hi Jen,

We'll have one of our agents reach out to you directly and assist you further with your phone verification process, thank you for your patience. 

[Austin R]

I am also not getting a verification code through. I have tried my number my moms my brothers...none of them work?

[Avery O]

Hi Austin, 

I shared your account information with the Customer Support Team so that they can assist you with your phone verification. I apologise if this has caused you any inconvenience.

[Carmen C]

I need to verify my mobile number to open an account. However, my text message box is closed because I travel overseas as an International Business Consultant. Can someone help me by verifying my mobile via email? Thanks, Dr. C

[Avery O]

Hi Carmen,

Our team will reach out to you via ticket to assist you with your phone verification. 

If you are travelling and are away from your country of residence temporarily,  you don’t need to update your location. If it does raise any flags on our end, the team will reach out to you directly.  If however, you are going to be away for an extended period, such as moving some place, then you should make updates to your account location. Also, it's recommended that you check with a legal adviser if you need a certain type of visa or a work permit to be able to work on Upwork while travelling.

[Carmen C]

Hi Avery,

Thank you, so much for your feedback and advice. I will only be doing my freelance contracts on upwork when I am not working overseas.

Best,
Dr. C

[Chris M]

Right now, I'm using a landline because my cellphone is out for warranty service, which will take at least a few days, and they might have to replace it, which will take longer. Can someone just call me with a verification code?

[Bojan S]

Hi Chris,

Thank you for reaching out to us. I've escalated your request to our support team and one of our agents will reach out to you directly to assist you with your phone verification process.

[Chris M]

Thanks, Bojan!