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Jacek's avatar
Jacek T Community Member

I can't see the Identity Verification option

Hi i created my account but i still don see in settings any identify veryfications buttons and dont get an mail about it. Please solve thats

ACCEPTED SOLUTION
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Jacek,

 

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

~ Luiggi

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493 REPLIES 493
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Jacek,

 

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

~ Luiggi
Muhammad's avatar
Muhammad E Community Member

Hello Upwork Team,

I am a long-standing freelancer on Upwork, and I am facing challenges due to my account not being verified. This has affected my ability to receive orders from clients and the clarity of my proposals. I kindly request that my Upwork account be verified so that I can build trust in the platform and invest my time and resources accordingly.

I have attached evidence demonstrating that my proposals are not being viewed, which has significantly impacted my mental state and wasted my time. I respectfully request an opportunity to have my identity verified so that I can become a verified badge holder.

Thank you for your attention to this matter.

Best regards,
Muhammad Eiliyeen
Rising Talent on Upwork

Naveed's avatar
Naveed M Community Member

Hi, 

Verification has nothing to do with Job proposals viewed. You can probably start writing great proposals. 

 

Most of the time, Upwork send Verification Notification when you get a job by client. 

Please wait patiently and good luck with getting your first job.

 

Regards,

Naveed

Majid's avatar
Majid S Community Member

agree

Mammad's avatar
Mammad B Community Member

I need some help

Zehra's avatar
Zehra S Community Member

Dear Upwork Support Team,

 

I hope this message finds you well.

 

My name is Zehra Sohail Ahmed, and I am a content writer and social media manager. I recently created my profile on Upwork with the intention of pursuing a full-time freelancing career through your platform.

 

As I am eager to begin working on Upwork, I am seeking information regarding the profile verification process. I understand that Upwork provides an option for freelancers to verify their profiles, and I would like to inquire about when I might receive this option or an invitation to complete the verification.

 

Thank you for your assistance. I look forward to your guidance on how to proceed with profile verification so that I can start offering my services on Upwork.

Best regards,

Zehra Sohail Ahmed

 
 
 
 
 
Mykola's avatar
Mykola A Community Member

Work as-is. You will be asked for verification later. In most of cases after first money received.

Kassahun's avatar
Kassahun S Community Member

*Profile Verification Process*

Not all freelancers receive an immediate invitation for verification.
Upwork usually targets users based on certain criteria, such as activity
level, account standing, and the completion of profile details.

Invitations for verification are sent out periodically. You may receive an
email or a notification in your Upwork account when you become eligible.

Common Verification methods include ID verification (uploading a
government-issued ID) and video verification (a short video interview with
Upwork staff).

*To Increase Your Chances*

ü *Complete Your Profile*: Ensure all sections of your profile are filled
out, including work history, skills, and a professional photo.

ü *Maintain Activity*: Regularly apply for jobs and complete projects to
show engagement on the platform.

ü *Positive Reviews*: Focus on delivering quality work to receive positive
feedback, which can enhance your account's standing.

v There’s no specific timeline for when you might receive the verification
option. Keeping your profile active and complete will help improve your
chances. If you have further questions about your account, consider
reaching out to Upwork support directly for assistance.

With Regards,

Kassahun Seifu

Walter Daniel's avatar
Walter Daniel C Community Member

I want to verification my identity but i can't see the option to do

Joanne's avatar
Joanne P Retired Team Member

Hi Walter Daniel,

 

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

~ Joanne
Upwork
Karen's avatar
Karen R Community Member

Hello, I am stuck on the email verification screen as well but I keep checking my inbox, spam and trash folders and I do not see any verification email from upwork. 

Ronna's avatar
Ronna P Retired Team Member

Hi Karen,

 

Thank you for sharing your concern. I have escalated your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

 

~Ronna
Humaira's avatar
Humaira A Community Member

Then how can we get free connect and a blue tick on our profile? Without connect how to apply for jobs?

Ivygail's avatar
Ivygail J Retired Team Member

Hello Humaira,

 

Thank you for getting back to us. If you are unable to purchase Connects as of this time, don't worry! You can still showcase your skills and increase your chances of landing a contract without using Connects by creating a "Project Catalog." The Project Catalog allows clients to discover your services. By creating a project, clients can view your listing and learn more about what you offer. Clients find you by searching for the skills and services you provide. You can find more information on how to get started with Project Catalog here. Please know that you can still apply for a job or create a Project Catalog even without the ID Verification badge, as it's not a requirement for you just yet.

 

Additionally, I would encourage you to check available learning paths in the Academy section to help you get started with freelancing on Upwork.

 

~Ivy
Husen's avatar
Husen P Community Member

Hey,

 

I didny receive free connects signing in so i just bought them and am now in talks for a project. My payment will be released tomorrow but upwork hasnt asked me to verify my id yet. Will this block me from withdrawing my pay to my local bank? My tax payer id has been verjfied though.

Ivygail's avatar
Ivygail J Retired Team Member

Hi Husen,

 

I checked and see here that you are not yet required to complete an ID verification process, but you can withdraw your funds once they are available without any issues. We are slowly rolling this option out to freelancers. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.

 

Additionally, Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

 

~Ivy
Husen's avatar
Husen P Community Member

Hey Joanne

 

I am facing the same issue. Plus i havent received my 50 free sign up connects yet. Please raise a support ticket for me as well.

Waseem's avatar
Waseem A Community Member

Dear Upwork Team,


I 100% Complete My Profile and Tax Information But Still My Verify Identity Option Not Showing In Upwork Setting Tab.  
 
Please Solve My Problem  

Regards 
Waseem Ali
Alexander Zahid's avatar
Alexander Zahid H Community Member

Hello,

 

I recently created an Upwork account two days ago and would like to inquire about its current status. Specifically, could you please confirm if my account has been approved? Additionally, am I eligible to submit proposals and begin earning money at this stage?

Furthermore, I have not yet received any email or notification regarding identity verification. Could you provide information on when this process will take place and what steps I need to follow?

Thank you for your assistance with these matters. I look forward to your response.

Best regards,

Alexander

Pradeep's avatar
Pradeep H Retired Team Member

Hi Alexander,

 

Welcome to Upwork! We are thrilled to have you on board. I checked your profile and I am pleased to inform you that your account is already accepted. 

 

As a new freelancer on Upwork, you are required to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

 

Regarding verifying your account, you do not need to verify your account at this moment. Our team will let you know if there is a need for any verification in the future. 

 

- Pradeep

Alexander Zahid's avatar
Alexander Zahid H Community Member

Ok, so can I start submitting proposals OR should I wait for the identity verification request?

Luiggi's avatar
Luiggi R Retiring Moderator

You aren't required to verify your account at this time, Alexander; you can start submitting proposals if you wish. However, I'd recommend that you first take some time to get familiar with the basics here at Upwork. Below are a few Upwork Academy courses to help you get started:

 

 

Additionally, we encourage you to sign up for upcoming events and webinars to enhance your success on Upwork.
~ Luiggi
Muhammad's avatar
Muhammad A Community Member

Hi , I am muhammad asim. I created my profile almost a month ago and I can't see any verification tab in settings. How can I solve this issue. Thanks in advance to everyone.

Nikola's avatar
Nikola S Retiring Moderator

Hi Muhammad,

 

checked and see that there’s no need for you to verify your identity yet which is why the verification tab in your settings is not visible at the moment. Currently, the verification cannot be requested but slowly being rolled out to users in Upwork

.Once it’s required for you, you will receive a notification in your account and via email with complete information and instructions to complete the identity verification process.

~ Nikola