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Jacek's avatar
Jacek T Community Member

I can't see the Identity Verification option

Hi i created my account but i still don see in settings any identify veryfications buttons and dont get an mail about it. Please solve thats

ACCEPTED SOLUTION
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Jacek,

 

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

~ Luiggi

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493 REPLIES 493
Asnake's avatar
Asnake A Community Member

It been a while since I have created my account but I wasn't active on it for about a year. Now I tried to polish my account and win some jobs, but I realized that my account isn't verified yet and didn't recive any verifaction request from upwork, may be there is a chance they might send verifcation link. How do I verify my account now?

Pradeep's avatar
Pradeep H Retired Team Member

Hi Asnake,

 

I checked your account and it doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. 

 

- Pradeep

Maria's avatar
Maria T Community Member

Hi everyone

Trying to have verification process done yesterday faced an ERROR 403(n) occuring each time I was trying to upload a file via my app. ChatBot was not helpful, failed even to create a ticket. Finally upon another try succeeded and my task is marked as "complete" altthough it went without attachtment. Ticket support needed.

Nikola's avatar
Nikola S Retiring Moderator

Hi Maria,

 

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

 

Let us know if you have further questions. 

~ Nikola
Maria's avatar
Maria T Community Member

Hi Nikola,

I recieved an offer from Enterprise client and a verification request. Upon doing verification, file attaching (of my ID)was conctantly failing, saying "Error 403n" . Ended upattaching nothing, but task is marked as "completed", unableto continue with further tasks

Nikola's avatar
Nikola S Retiring Moderator

Thank you for following up and clarifying, Maria.

 

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

 

~ Nikola
Humaira's avatar
Humaira A Community Member

I didn't see the option for ID verification on my profile. Can you please help me?

Thanks in advance.

Ivygail's avatar
Ivygail J Retired Team Member

Hello Humaira,

 

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

 

~Ivy
Humaira's avatar
Humaira A Community Member

I noticed that I don't see any ID verification option available on my account. How I can access it? Thank you!

Pradeep's avatar
Pradeep H Retired Team Member

Hi Humaira,

 

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. 

 

- Pradeep

Halimatu's avatar
Halimatu S Community Member

Hello Good Evening..

 

This is Halima.

I wanna ask about the Identity Verification. I want to verify my document but Identity Verification option in my account not showing. Can you help me to solve this problem?

 

Thank you in advance

Ronna's avatar
Ronna P Retired Team Member

Hi Halimatu,

 

Thank you for sharing your concern about verifying your identity. I checked and see that Identity Verification is not required for you yet which is why the Identity Verification option settings in your account is not visible at the moment.

 

Currently, the verification cannot be requested but slowly being rolled out to users in Upwork. Once it’s required for you, you will receive a notification in your account and via email with complete information and instructions to complete the identity verification process.

 

~Ronna
Katarina's avatar
Katarina J Community Member

Hello, so I was about to tide up my profile and I discovered that my profile doesn't hold 'identification' withing profile settings. 
What am I missing? I would like to verify 

Ronna's avatar
Ronna P Retired Team Member

Hi Katarina,

 

Thank you for sharing your concern. I checked and see that Identity Verification is not required for you yet which is why the Identity Verification option settings in your account is not visible at the moment.

 

Currently, the verification cannot be requested but slowly being rolled out to users in Upwork. Once it’s required for you, you will receive a notification in your account and via email with complete information and instructions to complete the identity verification process.

 

~Ronna
Halimatu's avatar
Halimatu S Community Member

Hi Ronna,

 

Previously thank you for your feeback.

 

cause Identity Verification is not required for my account yet, will it effect to my account in getting job from client?

 

Thank you

Ivygail's avatar
Ivygail J Retired Team Member

Hello Halimatu,

 

I am stepping in for Ronna. I wanted to assure you that you can still apply for a job even without the ID Verification badge, as it's not a requirement for you just yet. 

 

~Ivy
Kumar's avatar
Kumar T Community Member

I created my account  4 days back and i submitted 4 proposals and i got one active proposal .

client wants to verify my identity before starting the work.

Ivygail's avatar
Ivygail J Retired Team Member

Hello Kumar,

 

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

 

~Ivy
Kumar's avatar
Kumar T Community Member

Okay thank you.