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I cannot upload a photo...

Active Member
Yolanda Y Member Since: Aug 19, 2019
1 of 2

I picked a photo, but then I couldn't save it... the "Save" button was grey...

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
BEST ANSWER
2 of 2

I'm sorry to hear that you are having trouble uploading your photo as a profile photo, Yolanda.

 

Can you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.

 

Thank you.

~ Bojan
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