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I did not receive my purchased connects. Money was deducted from my debit card balance.

Active Member
Dennevhyn C Member Since: Oct 15, 2019
1 of 4

I have purchased connects today and money was deducted from my debit card balance but no connects were added to my account. Please contact me and help me with my issue. Thank you.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 4

Hi Dennevhyn,

 

I just checked this for you and purchased connects were added to your account. You can check this under your Connects History

 

Thank you!

~ Bojan
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Active Member
Dennevhyn C Member Since: Oct 15, 2019
3 of 4
No, I did not receive the other purchase. I purchased twice. I received two
SMS confirmations for 2 different purchases and my balance was deducted.
The $12 purchase I made did not reflect in my connects balance.
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 4

Hi Dennevhyn,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your connects. Thank you.


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