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I didn't receive a text message verification code

danielle_kress
Active Member
Danielle K Member Since: Jan 17, 2018
1 of 2,969

**Edited to Update - this thread has been closed from further replies due to its size.**

 

 

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
2 of 2,969

Hi Danielle,

A member of the team will be reaching out to you directly to help assist you with this. We appreciate your patience!

~Nina
shaynar
Active Member
Shayna Marie R Member Since: Feb 22, 2018
3 of 2,969

I am having this issue as well.  When I click the link to send the code nothing happens.  

 

Thank you for your assistance with this. 

cylver1z
Community Guru
Ryan C Member Since: Feb 3, 2017
4 of 2,969

Hello Shayna,

 

I'm sorry to hear that. One of our representatives will reach out to you shortly. Thank you.


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karla_leal
Active Member
Karla L Member Since: Feb 27, 2018
5 of 2,969

Hello, I am experiencing the same problem. My phone number is from Spain,  where I am at the moment. I hope to be able to solve this problem. I need to find an accountant. 

Thank you in advance for your time. Smiley Happy Karla

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
6 of 2,969

Hi Karla,

 

We're sorry to hear about the issue you're having. Please clear your cache and cookies, try using a different browser, remove and re-add your phone number before attempting to generate the code again, and follow up to confirm if you're still not receiving the code. 

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susan_degnan
Active Member
Susan D Member Since: Mar 5, 2018
7 of 2,969

I'm having the same issue. Smiley Sad  I tried doing it on a different browser, and it still didn't come through.  Can someone please reach out to me about this as well?  Sorry to bother! 

 

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
8 of 2,969

Hi Susan,

Could you please take the troubleshooting steps advised by Vladimir previously in this thread and let us know if that is unable to resolve the issue, thank you!

~Nina
susan_degnan
Active Member
Susan D Member Since: Mar 5, 2018
9 of 2,969

Hey Nina,

 

Yes, I had already tried a different broswer before I posted, but I tried it again and it still didn't work.  And I tried clearing the cookies on this one (Chrome), as well as re-entering my phone number, and nothing worked.  I know I am receiving text messages from other sources though.

 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
10 of 2,969

Thank you for the follow up Susan.

One of our agents will reach out to you and assist you further.


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