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Verification code never received

Active Member
Kathryn P Member Since: Dec 2, 2018
131 of 980

Hi Goran, I have the same issue. I click and click and never get a text verification code which is preventing me from getting into my account. Thank you. 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
132 of 980

Hi Kathryn, 

A member of the Customer Support Team will reach out to you to assist you with your phone verification. 


-Avery
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Active Member
Carl W Member Since: Feb 5, 2018
133 of 980

I am in the process of filling out all of the necessary fields so that I can begin looking for work as a freelancer on upwork. However, there is a step that asks for your phone number and it says that a 5-digit verification code will be sent to your phone. I have entered my phone number several times now and am yet to recive the 5-digit code. Can anyone help me with this, as I have already invested a good bit of time up to this point and the system will not let me go any further until I have this 5-digit code. Thanks

Moderator
Avery O Moderator Member Since: Nov 23, 2015
134 of 980

Hi Carl, 


I went ahead and asked the Customer Support Team to reach out to you to assist you. You should receive an email from one of our Customer Support Agents to help you further.


-Avery
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Active Member
Mary L Member Since: Mar 1, 2018
135 of 980

I am having the same issue. 

Community Guru
Ryan C Member Since: Feb 3, 2017
136 of 980

Hello Mary,

 

I have escalated your concern. One of our team members will reach out to you shortly. Thank you!


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Active Member
Ryan S Member Since: Mar 5, 2018
137 of 980

Hello. I'm having the same issue. 

Community Guru
Nina K Member Since: Nov 29, 2017
138 of 980

Hi Ryan,

 

We'll have a member of the team reach out to you directly to help assist you with this.

~Nina
Active Member
Raghul S Member Since: Mar 15, 2018
139 of 980

Can you do the same for me too! I am not receiving any code either. 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
140 of 980

Hi Raghul, 

 

I'll go ahead and request the team to look into your account for you.

UPDATE: Hi Raghul, wanted to check if you are still unable to receive the verification codes? 


-Avery
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