I didn't receive a text message verification code

[Danielle K]

**Edited to Update - this thread has been closed from further replies due to its size.**

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

[Nina K]

Hi Danielle,

A member of the team will be reaching out to you directly to help assist you with this. We appreciate your patience!

[Shayna Marie R]

I am having this issue as well.  When I click the link to send the code nothing happens.  

Thank you for your assistance with this. 

[Ryan C]

Hello Shayna,

I'm sorry to hear that. One of our representatives will reach out to you shortly. Thank you.

[Karla L]

Hello, I am experiencing the same problem. My phone number is from Spain,  where I am at the moment. I hope to be able to solve this problem. I need to find an accountant. 

Thank you in advance for your time. Karla

[Vladimir G]

Hi Karla,

We're sorry to hear about the issue you're having. Please clear your cache and cookies, try using a different browser, remove and re-add your phone number before attempting to generate the code again, and follow up to confirm if you're still not receiving the code. 

[Susan D]

I'm having the same issue.   I tried doing it on a different browser, and it still didn't come through.  Can someone please reach out to me about this as well?  Sorry to bother! 

[Nina K]

Hi Susan,

Could you please take the troubleshooting steps advised by Vladimir previously in this thread and let us know if that is unable to resolve the issue, thank you!

[Susan D]

Hey Nina,

Yes, I had already tried a different broswer before I posted, but I tried it again and it still didn't work.  And I tried clearing the cookies on this one (Chrome), as well as re-entering my phone number, and nothing worked.  I know I am receiving text messages from other sources though.

[Goran V]

Thank you for the follow up Susan.

One of our agents will reach out to you and assist you further.