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Re: Verification code never received

Moderator
Avery O Moderator Member Since: Nov 23, 2015
111 of 597

Hi Kathryn, 

A member of the Customer Support Team will reach out to you to assist you with your phone verification. 


-Avery
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Active Member
Carl W Member Since: Feb 5, 2018
112 of 597

I am in the process of filling out all of the necessary fields so that I can begin looking for work as a freelancer on upwork. However, there is a step that asks for your phone number and it says that a 5-digit verification code will be sent to your phone. I have entered my phone number several times now and am yet to recive the 5-digit code. Can anyone help me with this, as I have already invested a good bit of time up to this point and the system will not let me go any further until I have this 5-digit code. Thanks

Moderator
Avery O Moderator Member Since: Nov 23, 2015
113 of 597

Hi Carl, 


I went ahead and asked the Customer Support Team to reach out to you to assist you. You should receive an email from one of our Customer Support Agents to help you further.


-Avery
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Active Member
Mary L Member Since: Mar 1, 2018
114 of 597

I am having the same issue. 

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Community Guru
Ryan C Member Since: Feb 3, 2017
115 of 597

Hello Mary,

 

I have escalated your concern. One of our team members will reach out to you shortly. Thank you!


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Active Member
Ryan S Member Since: Mar 5, 2018
116 of 597

Hello. I'm having the same issue. 

Community Guru
Nina K Member Since: Nov 29, 2017
117 of 597

Hi Ryan,

 

We'll have a member of the team reach out to you directly to help assist you with this.

~Nina
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Active Member
Raghul S Member Since: Mar 15, 2018
118 of 597

Can you do the same for me too! I am not receiving any code either. 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
119 of 597

Hi Raghul, 

 

I'll go ahead and request the team to look into your account for you.

UPDATE: Hi Raghul, wanted to check if you are still unable to receive the verification codes? 


-Avery
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Active Member
Raghul S Member Since: Mar 15, 2018
120 of 597

yes! and it says that I cannot add my number as it has failed to verify it.

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