Verification code never received

[Avery O]

Hi Kathryn, 

A member of the Customer Support Team will reach out to you to assist you with your phone verification. 

[Carl W]

I am in the process of filling out all of the necessary fields so that I can begin looking for work as a freelancer on upwork. However, there is a step that asks for your phone number and it says that a 5-digit verification code will be sent to your phone. I have entered my phone number several times now and am yet to recive the 5-digit code. Can anyone help me with this, as I have already invested a good bit of time up to this point and the system will not let me go any further until I have this 5-digit code. Thanks

[Avery O]

Hi Carl, 

I went ahead and asked the Customer Support Team to reach out to you to assist you. You should receive an email from one of our Customer Support Agents to help you further.

[Mary L]

I am having the same issue. 

[Ryan C]

Hello Mary,

I have escalated your concern. One of our team members will reach out to you shortly. Thank you!

[Ryan S]

Hello. I'm having the same issue. 

[Nina K]

Hi Ryan,

We'll have a member of the team reach out to you directly to help assist you with this.

[Raghul S]

Can you do the same for me too! I am not receiving any code either. 

[Avery O]

Hi Raghul, 

I'll go ahead and request the team to look into your account for you.

UPDATE: Hi Raghul, wanted to check if you are still unable to receive the verification codes? 

[Raghul S]

yes! and it says that I cannot add my number as it has failed to verify it.