Verification code never received

[Ahnaf Z]

I haven't received a text verification code either. I've tried on multiple days, from my pc and my phone. Please help.

[Avery O]

Hi Ahnaf, 

A member of the Customer Support Team will reach out to you to assist you with your phone verification.

[Alison Z]

No matter how many times I submit my phone number (it's the correct, US number), I'm not receiving any texts/verification codes.

[Goran V]

Hi Alison,

One of our team members will reach out to you via ticket and assist you further with the verification code, thank you.

[Kathryn P]

Hi Goran, I have the same issue. I click and click and never get a text verification code which is preventing me from getting into my account. Thank you. 

[Avery O]

Hi Kathryn, 

A member of the Customer Support Team will reach out to you to assist you with your phone verification. 

[Carl W]

I am in the process of filling out all of the necessary fields so that I can begin looking for work as a freelancer on upwork. However, there is a step that asks for your phone number and it says that a 5-digit verification code will be sent to your phone. I have entered my phone number several times now and am yet to recive the 5-digit code. Can anyone help me with this, as I have already invested a good bit of time up to this point and the system will not let me go any further until I have this 5-digit code. Thanks

[Avery O]

Hi Carl, 

I went ahead and asked the Customer Support Team to reach out to you to assist you. You should receive an email from one of our Customer Support Agents to help you further.

[Mary L]

I am having the same issue. 

[Ryan C]

Hello Mary,

I have escalated your concern. One of our team members will reach out to you shortly. Thank you!