Jan 17, 2018 06:39:01 PM Edited Nov 10, 2020 09:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Jan 17, 2018 07:57:36 PM by Nina K
Hi Danielle,
A member of the team will be reaching out to you directly to help assist you with this. We appreciate your patience!
Feb 23, 2018 12:29:21 AM by Shayna R
I am having this issue as well. When I click the link to send the code nothing happens.
Thank you for your assistance with this.
Feb 23, 2018 01:20:06 AM by Ryan C
Hello Shayna,
I'm sorry to hear that. One of our representatives will reach out to you shortly. Thank you.
Feb 27, 2018 09:32:50 AM by Karla L
Hello, I am experiencing the same problem. My phone number is from Spain, where I am at the moment. I hope to be able to solve this problem. I need to find an accountant.
Thank you in advance for your time. 🙂 Karla
Feb 27, 2018 10:14:47 AM by Vladimir G
Hi Karla,
We're sorry to hear about the issue you're having. Please clear your cache and cookies, try using a different browser, remove and re-add your phone number before attempting to generate the code again, and follow up to confirm if you're still not receiving the code.
Mar 5, 2018 10:17:41 PM by Susan D
I'm having the same issue. 😞 I tried doing it on a different browser, and it still didn't come through. Can someone please reach out to me about this as well? Sorry to bother!
Mar 5, 2018 10:32:19 PM by Nina K
Hi Susan,
Could you please take the troubleshooting steps advised by Vladimir previously in this thread and let us know if that is unable to resolve the issue, thank you!
Mar 6, 2018 01:40:51 PM by Susan D
Hey Nina,
Yes, I had already tried a different broswer before I posted, but I tried it again and it still didn't work. And I tried clearing the cookies on this one (Chrome), as well as re-entering my phone number, and nothing worked. I know I am receiving text messages from other sources though.
Mar 6, 2018 01:49:10 PM by Goran V
Thank you for the follow up Susan.
One of our agents will reach out to you and assist you further.
May 12, 2018 03:52:18 AM by Cordell P
May 12, 2018 05:19:11 AM by Avery O
Hi Cordell
The Customer Support Team has confirmed that you were able to verify your mobile number already. Let us know if there is anything else we can help you with!
Apr 14, 2020 03:51:34 PM by Bojan S
Hi Ramya,
It looks like you were able to successfully complete your phone verification process. Feel free to reach back to us if you still need any further assistance.
Thank you!
May 26, 2020 09:49:20 PM by Bob L
I jhave tried several times and cannot get phone verification code!
May 26, 2020 11:00:33 PM by Bojan S
Hi Bob,
I just checked this for you and it looks like you were able to successfully verify your phone number. Feel free to reach back to us if you still need any assistance, we're here to help.
Thank you!
Aug 22, 2018 04:08:55 PM by Joseph F
I am experiencing the same issue. I have tried to get the code sent via multiple browsers with different phone numbers. Still nothing.
Aug 22, 2018 04:40:56 PM by Bojan S
Hi Joseph,
One of our team members will reach out to you directly and assist you further, thank you!
Dec 19, 2018 02:41:25 PM by Emmanuel R
Was this problem ever solved? i still cant get a text message
Dec 19, 2018 03:24:35 PM by Bojan S
Hi Emmanuel,
We'll have one of our team members reach out to you directly and assist you further with your phone verification process, thank you.
Jan 25, 2019 05:03:20 PM by Carrie N
I've also tried on both my PC and my phone. No verification code is sent. Thank you.
Jan 25, 2019 05:50:13 PM by Bojan S
Hi Carrie,
One of our team members will reach out to you directly and assist you further with your phone verification process, thank you.
Jun 16, 2020 01:42:56 AM by Aleksandar D
Hi Cherish,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Aug 15, 2020 03:23:13 PM by Shafqat R
i am not receiving verification code on my mobile number from 1 week