I didn't receive a text message verification code

[danielle_kress]

**Edited to Update - this thread has been closed from further replies due to its size.**

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

[nkocendova]

Hi Danielle,

A member of the team will be reaching out to you directly to help assist you with this. We appreciate your patience!

[shaynar]

I am having this issue as well.  When I click the link to send the code nothing happens.  

Thank you for your assistance with this. 

[cylver1z]

Hello Shayna,

I'm sorry to hear that. One of our representatives will reach out to you shortly. Thank you.

[karla_leal]

Hello, I am experiencing the same problem. My phone number is from Spain,  where I am at the moment. I hope to be able to solve this problem. I need to find an accountant. 

Thank you in advance for your time. 🙂 Karla

[VladimirG]

Hi Karla,

We're sorry to hear about the issue you're having. Please clear your cache and cookies, try using a different browser, remove and re-add your phone number before attempting to generate the code again, and follow up to confirm if you're still not receiving the code. 

[susan_degnan]

I'm having the same issue. 😞  I tried doing it on a different browser, and it still didn't come through.  Can someone please reach out to me about this as well?  Sorry to bother! 

[nkocendova]

Hi Susan,

Could you please take the troubleshooting steps advised by Vladimir previously in this thread and let us know if that is unable to resolve the issue, thank you!

[susan_degnan]

Hey Nina,

Yes, I had already tried a different broswer before I posted, but I tried it again and it still didn't work.  And I tried clearing the cookies on this one (Chrome), as well as re-entering my phone number, and nothing worked.  I know I am receiving text messages from other sources though.

[g_vasilevski]

Thank you for the follow up Susan.

One of our agents will reach out to you and assist you further.

[cordell-potter]

I tried to complete my profile and it is not sending me the verification code.

[AveryO]

Hi Cordell 

The Customer Support Team has confirmed that you were able to verify your mobile number already. Let us know if there is anything else we can help you with!

[rgan2286]

Hi

I didn’t receive verification code .

[BojanS]

Hi Ramya,

It looks like you were able to successfully complete your phone verification process. Feel free to reach back to us if you still need any further assistance.

Thank you! 

[robertleecpa]

I jhave tried several times and cannot get phone verification code!

[BojanS]

Hi Bob,

I just checked this for you and it looks like you were able to successfully verify your phone number. Feel free to reach back to us if you still need any assistance, we're here to help.

Thank you!

[fogasjoseph]

I am experiencing the same issue. I have tried to get the code sent via multiple browsers with different phone numbers.  Still nothing.

[BojanS]

Hi Joseph,

One of our team members will reach out to you directly and assist you further, thank you!

[r-emmanuel]

Was this problem ever solved? i still cant get a text message

[BojanS]

Hi Emmanuel,

We'll have one of our team members reach out to you directly and assist you further with your phone verification process, thank you.

[cnorberg99]

I've also tried on both my PC and my phone.  No verification code is sent.  Thank you.

[BojanS]

Hi Carrie,

One of our team members will reach out to you directly and assist you further with your phone verification process, thank you.

[b344f459]

I am not receiving a verification text message.

[AleksandarD]

Hi Cherish,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[shafqatbabloo]

i am not receiving verification code on my mobile number from 1 week