I didn't receive a text message verification code

[Bojan S]

Hi Jessica,

One of our agents will reach out to you shortly to assist you with your phone verification process, thank you. 

[Marcus U]

Could you please help me with the same issue.

[Nina K]

Hi Marcus,

We'll have a member of the team reach out to you directly to assist you with this.

[Marcus U]

Hello,

I still haven't received support from Upwork yet.  Any idea how long it takes?

Thanks,

Marcus Ulloa

[Nina K]

Hi Marcus,

I apologize for the delay in our team reaching back out to you. I have requested again that one of our team members get in touch with you as soon as possible but in the mean time, please try to clear your cache and cookies and remove and re-add your phone number again before attempting to generate another code. If this doesn't solve it, our support team will be able to further assist you as soon as you receive their support ticket.

[Jamie M]

Hi Nina,

I also did not recieive a verification code. Would someone be able to contact me to sort this out?

Thank you!

Jamie

[Avery O]

Hi Jamie, 

A member of the Customer Support Team will reach out to you to assist you with your phone verification. 

[David C]

I am having the same issue.  I've triple checked my phone number, which is a USA number.  I have no problem getting text messages otherwise.

[Amanda S]

Same. I've tried a different browser, cleared the cache and cookies in current browser, reentered my phone number and I still don't receive a text verification. Can someone help?

[Ryan C]

Hello Amanda,

I have escalated your concern. One of our support agents will reach out to you shortly. Thank you.