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Re: Verification code does not send!

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
91 of 977

Hi Zed,

One of our agents will reach out to you and assist you further, thank you!


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Active Member
Jennifer B Member Since: May 10, 2018
92 of 977

How do we submit a request for help if we are having this problem, too? I don't see a request for support anywhere. In other words, I need help with this also!

Moderator
Avery O Moderator Member Since: Nov 23, 2015
93 of 977

Hi Jennifer, and Sara, 


Please expect the Customer Support Team to reach out to you separately to assist you. 


-Avery
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Active Member
Sara H Member Since: May 10, 2018
94 of 977

I'm creating my profile and am not receiving a verification code via text. It is a valid number and I've tried multiple times. Thank you for your assistance!

Active Member
Bryce S Member Since: May 16, 2018
95 of 977

I have not received a verification text. Could someone contact me? 

Thanks. 

Community Guru
Nina K Member Since: Nov 29, 2017
96 of 977

Hi Bryce,

We'll have one of our agents get in touch with you to assist you with this. Thanks!

~Nina
Active Member
Kristi Z Member Since: Aug 5, 2018
97 of 977

I am also experiencing this problem. I would like to complete my registration and application, but have not recieved a varification code. 

Thank you for any help you can provide. 

Community Guru
Jo-An B Member Since: Aug 2, 2016
98 of 977

Hi Kristi,

We'll have one of our agents get in touch with you to assist you with the verification process. Thanks!

~ Jo-An

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Active Member
Kristi Z Member Since: Aug 5, 2018
99 of 977

A potential solution for anyone who'd like to try before commenting here - my solution was to try another internet browser. I initially used Chrome and was unable to send the code, but Safari got it on the first try.

Best of luck.

Active Member
Logan J Member Since: Aug 19, 2018
100 of 977

I am having this same issue.  I have tried to submit my phone number multiple times to no avail.

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