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Re: I didn't receive a text message verification code

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
31 of 367

Hi Jessica,

 

One of our agents will reach out to you shortly to assist you with your phone verification process, thank you. 

~ Bojan
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Active Member
Marcus U Member Since: Mar 22, 2018
32 of 367

Could you please help me with the same issue.

Community Guru
Nina K Member Since: Nov 29, 2017
33 of 367

Hi Marcus,

We'll have a member of the team reach out to you directly to assist you with this.

~Nina
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Active Member
Marcus U Member Since: Mar 22, 2018
34 of 367

Hello,

 

I still haven't received support from Upwork yet.  Any idea how long it takes?

 

Thanks,

Marcus Ulloa

Community Guru
Nina K Member Since: Nov 29, 2017
35 of 367

Hi Marcus,

I apologize for the delay in our team reaching back out to you. I have requested again that one of our team members get in touch with you as soon as possible but in the mean time, please try to clear your cache and cookies and remove and re-add your phone number again before attempting to generate another code. If this doesn't solve it, our support team will be able to further assist you as soon as you receive their support ticket.

~Nina
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Active Member
Jamie M Member Since: Jan 9, 2019
36 of 367

Hi Nina,

 

I also did not recieive a verification code. Would someone be able to contact me to sort this out?

 

Thank you!

 

Jamie

Moderator
Avery O Moderator Member Since: Nov 23, 2015
37 of 367

Hi Jamie, 

A member of the Customer Support Team will reach out to you to assist you with your phone verification. 


-Avery
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Active Member
David C Member Since: Mar 6, 2018
38 of 367

I am having the same issue.  I've triple checked my phone number, which is a USA number.  I have no problem getting text messages otherwise.

Active Member
Amanda S Member Since: Mar 20, 2018
39 of 367

Same. I've tried a different browser, cleared the cache and cookies in current browser, reentered my phone number and I still don't receive a text verification. Can someone help?

Community Guru
Ryan C Member Since: Feb 3, 2017
40 of 367

Hello Amanda,

 

I have escalated your concern. One of our support agents will reach out to you shortly. Thank you.


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