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Re: I didn't receive a text message verification code

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
41 of 1,003

Hi William,

 

One of our team members will reach out to you and assist you directly, thank you for your patience!

~ Bojan
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Active Member
Jessica M Member Since: Feb 10, 2019
42 of 1,003
I am having this same problem.
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
43 of 1,003

Hi Jessica,

 

One of our agents will reach out to you shortly to assist you with your phone verification process, thank you. 

~ Bojan
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Active Member
Raissa L Member Since: May 6, 2019
44 of 1,003

Me too! I'm in the process of creating my Upwork Profile and am having an issue with verifying my phone number. When I get to the point where I need to verify my phone number, I get the following error message: "You failed to verify this phone number. Please provide a different number." When I try to input a different number, it automatically defaults to the original phone number. Please help! 

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
45 of 1,003

Hi Raissa,

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
Marcus U Member Since: Mar 22, 2018
46 of 1,003

Could you please help me with the same issue.

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Community Guru
Nina K Member Since: Nov 29, 2017
47 of 1,003

Hi Marcus,

We'll have a member of the team reach out to you directly to assist you with this.

~Nina
Active Member
Marcus U Member Since: Mar 22, 2018
48 of 1,003

Hello,

 

I still haven't received support from Upwork yet.  Any idea how long it takes?

 

Thanks,

Marcus Ulloa

Community Guru
Nina K Member Since: Nov 29, 2017
49 of 1,003

Hi Marcus,

I apologize for the delay in our team reaching back out to you. I have requested again that one of our team members get in touch with you as soon as possible but in the mean time, please try to clear your cache and cookies and remove and re-add your phone number again before attempting to generate another code. If this doesn't solve it, our support team will be able to further assist you as soon as you receive their support ticket.

~Nina
Active Member
Jamie M Member Since: Jan 9, 2019
50 of 1,003

Hi Nina,

 

I also did not recieive a verification code. Would someone be able to contact me to sort this out?

 

Thank you!

 

Jamie

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