Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Jul 10, 2019 10:59:49 AM by Jack W
You sent a 6 digit number for a 5 digit space so it didn't work. Now what?
Jul 10, 2019 11:58:10 AM by Bojan S
Hi Jack,
We'll have one of our agents reach out to you directly to assist you with your concern.
Thank you for reaching out to us.
Jul 10, 2019 03:28:15 PM by Sean R
I am trying to complete the registration process as a freelancer but I am not receiving the text verification code. I've tripled checked the number and reentered it several times as well.
Jul 10, 2019 08:36:13 PM by Joanne P
Hi Sean,
I've shared your concern with our team and one of the team members will reach out and assist you directly, thank you.
Jul 10, 2019 08:51:26 PM by Joanne P
Hi Vincent,
Sorry about the delay. Please be assured that your concern has been escalated to the appropriate team and they are working to fix this the soonest possible. I will follow up with the team that's handling your concern. Thank you for your patience.
Jul 13, 2019 05:44:41 AM by Vincent B
Joanne,
I talked with someone at Upwork and they told me the issue would be resolved 24 to 48 hours and that was 4 days ago. Can you please help getting this resolved?
Thanks
Vincent
Jul 13, 2019 06:13:44 AM by Aleksandar D
Hi Vincent,
I followed up with the team handling your case and you can expect an update on your ticket in a timely manner.
Thank you.
Jul 15, 2019 05:05:16 AM by Khris N
I need help with verifying my Phone number, I seem to have entered a wrong number
Jul 15, 2019 05:28:21 AM by Goran V
Hi Khris,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your phone verification. Thank you.
Jul 31, 2019 08:29:58 AM by Maria W
I need help as I entered the wrong phone number. This system where you cannot edit is not good. Please help!
Jul 31, 2019 09:09:48 AM by Bojan S
Thank you for reaching out to us, Maria.
One of our team members will reach out to you directly to assist you with your request.
Jul 15, 2019 10:09:13 AM Edited Jul 15, 2019 10:50:41 AM by Bojan S
Im trying to complete my profile but it does not have the correct phone number.
**Edited for community guidelines**
Jul 15, 2019 10:50:16 AM by Bojan S
Thank you for reaching out to us, Shakim.
One of our team members will reach out to you directly to assist you with your concern.
Jul 16, 2019 09:38:11 AM by Jami C
Is it possible to reset an account or change incorrect information on a new account that has not been used? I do not see any kind of function to change or edit information.
thank you so much. I mistakenly put in the landline instead of the cell phone and I see now way to correct this.
Jul 16, 2019 10:03:19 AM by Bojan S
Hi Jami,
Please be reminded that Upwork does not allow users to have multiple accounts. One of our agents will reach out to you directly via email to assist you with your concern.
Thank you.
Jul 16, 2019 10:01:42 AM Edited Jul 16, 2019 10:02:06 AM by Craig B
Hi Upwork Moderators,
I'm also having trouble verifying my phone number in order to create an account/edit my profile.
Thanks!
Jul 16, 2019 11:02:35 AM by Bojan S
Hi Craig,
We'll have one of our agents reach out to you directly to assist you with your concern.
Thank you for reaching out to us.
Jul 16, 2019 10:24:28 AM by Kevin C
I am having issues verifying my phone number. I continue clicking "Go to review" and nothing happens. Will someone from admin team please contact me?
Jul 16, 2019 10:55:45 AM by Elton June I
I think the upwork site is having some issue with there site that's why.
Jul 16, 2019 11:05:29 AM by Bojan S
Hi Kevin,
I just checked this for you and looks like you successfully verified your phone number. Please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue.
Let us know if the issue persists.
Thank you.
Jul 16, 2019 12:23:09 PM by Alejandro M
I recently setup my freelancer account.
I setup my profile, and got to phone verifcation section.
I entered a landline phone number, then realized upwork will only send texts, which I cannot receive at this phone number.
There is no way to edit the phone number I entered, to change it to a number that can receive texts.
When I try to edit my account / profile information, I just get taken back to the phone verification screen, there is no way to get around it. When I manually go to the url to change / edit account information, it just automatically redirects me to the phone verificaiton screen.
Upwork has completely elminated all forms of customer service, there is no chat, no phone number, no email address, nobody that I can contact about this. This is absurd.
Jul 16, 2019 12:54:05 PM by Bojan S
Thank you for reaching out to us, Alejandro.
One of our team members will reach out to you directly to assist you with your concern.
Jul 16, 2019 12:53:58 PM by Darrion L
This is happening to me as well! After I received my TEFL certification I decided to create an account, but I can't get passed the phone verification section; it says it's already being used, please help me!
Jul 16, 2019 01:25:31 PM by Bojan S
Hi Darrion,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Jul 16, 2019 08:22:57 PM by Avery O
Hi Andrea,
A member of the Customer Support Team will reach out to you to assist you with your phone verification.
Jul 16, 2019 08:52:11 PM by Agathe S
Hello, I need to close my account but before I can access my settings, it keeps asking me to continue setting up my profile. I do this and then it asks me to verify phone number. When I enter my phone number and press verify, nothing happens. Please fix this ASAP thank you.
Apr 2, 2018 02:58:43 PM by Josiah M
I am attempting to verify my phone number, but I am not receiving the code. Could you plese help me out?
Apr 2, 2018 04:40:19 PM by Ryan C
Hello Josiah,
I have escalated your concern. One of our representatives will get in touch with you shortly. Thank you!
May 31, 2018 06:12:58 AM by Somto U
May 31, 2018 06:22:07 AM by Goran V
Hi Somto,
Yes, one of our customer support agents will reach out to you and assist you further. Thank you!
May 12, 2019 10:35:27 AM by Michael M
May 12, 2019 12:20:20 PM by Joanne P
Hi Michael,
I have shared your concern with our customer support team and one of the team members will reach out and assist you directly. Thank you!
Apr 2, 2018 03:41:43 PM by Briawna D
I'm not getting the 5 digit verification code when trying o verify my phone number, can someone from the Upwork team please get back to me on this asap? Thanks!
Apr 2, 2018 04:39:38 PM by Ryan C
Hello Briawna,
I have escalated your concern. One of our representatives will get in touch with you shortly. Thank you!
Apr 2, 2018 08:10:17 PM by Nikolas P
I am having the same problem as well! Any suggestions or help would be greatly appreciated.
Apr 2, 2018 10:59:37 PM by Avery O
Hi Nikolas,
The Customer Support Team will reach out to you to assist you with your phone verification.
Apr 7, 2018 02:25:44 PM by Bojan S
Hi Meredith,
Our team will reach out to you and assist you further with your phone verification process.