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Re: Phone Verification

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Active Member
Scott J Member Since: Oct 9, 2019
1411 of 2,875

Hello, 

I'm new and when I click on the text my phone nothing happens.

 

Thanks,

Scott

 

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1412 of 2,875

Hi Scott, 

A member of the Customer Support Team will reach out to you to assist you further with your concern.


-Avery
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Active Member
Jake P Member Since: Oct 10, 2019
1413 of 2,875

I DIDNT RECIEVE THE TEXT MESSAGE VERIFICATION CODE TO COMPLETE MY PROFILE...THE PHONE # IS CORRECT BUT NO MESSAGE.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1414 of 2,875

Hi Jake, 

I apologise for the inconvenience. Let me just check this with the team, and I'll come back here with an update about your concern. Thank you for your patience!


-Avery
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Active Member
Robert V Member Since: Oct 10, 2019
1415 of 2,875
I am also not getting the verification code
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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1416 of 2,875

Hi Robert, 

I'm sorry for the inconvenience. I'll go ahead and look into this, and will update this post once I have more information. 


-Avery
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Active Member
Michelle M Member Since: Apr 19, 2018
1417 of 2,875

I am trying to create my profile but I cannot get my phone number to verify and move onto the next step.  I have put it incorrectly.

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
1418 of 2,875

Hi Michelle,

 

Thanks for letting us know. An agent will reach out to you directly and assist with your phone verification.

~ Valeria
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Active Member
Erick N Member Since: Aug 23, 2019
1419 of 2,875
My Number will not go through during the phone verification. Its fully in service and I use that number regularly but when I click enter or verify, nothing happens?
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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1420 of 2,875

Hi Erick,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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