Verification code does not send!

[Jennifer B]

How do we submit a request for help if we are having this problem, too? I don't see a request for support anywhere. In other words, I need help with this also!

[Avery O]

Hi Jennifer, and Sara, 

Please expect the Customer Support Team to reach out to you separately to assist you. 

[Sara H]

I'm creating my profile and am not receiving a verification code via text. It is a valid number and I've tried multiple times. Thank you for your assistance!

[Bryce S]

I have not received a verification text. Could someone contact me? 

Thanks. 

[Nina K]

Hi Bryce,

We'll have one of our agents get in touch with you to assist you with this. Thanks!

[Kristi Z]

I am also experiencing this problem. I would like to complete my registration and application, but have not recieved a varification code. 

Thank you for any help you can provide. 

[Jo-An B]

Hi Kristi,

We'll have one of our agents get in touch with you to assist you with the verification process. Thanks!

[Kristi Z]

A potential solution for anyone who'd like to try before commenting here - my solution was to try another internet browser. I initially used Chrome and was unable to send the code, but Safari got it on the first try.

Best of luck.

[Logan J]

I am having this same issue.  I have tried to submit my phone number multiple times to no avail.

[Avery O]

Hi Logan, 

The Customer Support Team will assist you with your phone verification directly througn an email ticket.