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Re: I didn't receive a text message verification code

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Active Member
Sara H Member Since: May 10, 2018
171 of 2,379

I'm creating my profile and am not receiving a verification code via text. It is a valid number and I've tried multiple times. Thank you for your assistance!

Active Member
Bryce S Member Since: May 16, 2018
172 of 2,379

I have not received a verification text. Could someone contact me? 

Thanks. 

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Community Guru
Nina K Member Since: Nov 29, 2017
173 of 2,379

Hi Bryce,

We'll have one of our agents get in touch with you to assist you with this. Thanks!

~Nina
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Active Member
Kristi Z Member Since: Aug 5, 2018
174 of 2,379

I am also experiencing this problem. I would like to complete my registration and application, but have not recieved a varification code. 

Thank you for any help you can provide. 

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Community Guru
Jo-An B Member Since: Aug 2, 2016
175 of 2,379

Hi Kristi,

We'll have one of our agents get in touch with you to assist you with the verification process. Thanks!

~ Jo-An

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Active Member
Kristi Z Member Since: Aug 5, 2018
176 of 2,379

A potential solution for anyone who'd like to try before commenting here - my solution was to try another internet browser. I initially used Chrome and was unable to send the code, but Safari got it on the first try.

Best of luck.

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Active Member
Logan J Member Since: Aug 19, 2018
177 of 2,379

I am having this same issue.  I have tried to submit my phone number multiple times to no avail.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
178 of 2,379

Hi Logan, 


The Customer Support Team will assist you with your phone verification directly througn an email ticket. 


-Avery
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Active Member
Mario Robert D Member Since: Sep 2, 2018
179 of 2,379

Hello,

I would also like to report I am unable to further verify my profile and use the platform as my US number is not working, it has been working with other sources though.

Please contact me as soon as possible.

 

Thanks

Mario R. D.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
180 of 2,379

Hi Mario,

 

One of our customer support agents will reach out to you via email to assist you further with verifying your contact information. Thanks!


-Joanne
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