I can't verify my phone number .

[Candace M]

Yes, I am using an international format phone number. I assumed that might be the case so I tried to delete all and start over. But I can not even do that until my account has been verified. 

[Avery O]

Hi Candace, 

I forwarded your account details to the Customer Support Team and they will get in touch with you to assist you further.

[Ryan M]

Hi there Avery,

I'm having the same issues as those above. I tried clearing all cache and cookies, switching browsers, restarting browsers, etc. 

Please help.

Thank you,

Ryan

[Bojan S]

Hi Ryan,

One of our team members will reach out to you shortly and assist you further, thank you for reaching out to us!

[Jeffrey T]

Hello, I am having the same issue as others where my phone number cant be changed to get the verification code texted to me. Please Help. I am stuck in the account profile set up and just need to get my phone verified.

[Bojan S]

Hi Jeffrey,

Thank you for reaching out to us, one of our team members will reach out to you directly and assist you further!

[Rhiannon N]

Hi, I'm having the same issue when  trying to set up my profile:

I get to "Next, you'll be asked to verify your phone number for added security" 

I hit continue, enter my phone number,  then hit the green  "verify phone number" button but nothing happens and I have not received a text. 

I've tried different browsers (Chrome and Safari) as well as through the app on my iphone but nothing happens after hitting "verify phone number" button.  

Please help so I can finish profile set up. 

Thanks.

[Goran V]

Hi Rhiannon,

One of our team members will reach out to you via ticket and assist you further with your phone verification, thank you.

[Krystle T]

I'm in the process of creating my Upwork Profile and am having an issue with verifying my phone number. When I get to the point where I need to verify my phone number, I get the following error message: "You failed to verify this phone number. Please provide a different number." When I try to input a different number, it automatically defaults to the original phone number. Please help! 

[Goran V]

Hi Krystle,

One of our team members will reach out to you via ticket and assist you further on how to verify your phone number. If further help is needed from me here, let me know. Thank you.