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Re: 5-Digit Verification Code

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
251 of 701

Hi L,

 

I have escalated your concern to our team and one of our team members will reach out to you and assist you directly, thank you!

~ Bojan
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Active Member
Megan C Member Since: Jul 11, 2018
252 of 701

Hi! I too am experiencing this problem. Thanks!

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
253 of 701

Hi Megan,

 

One of our team members will reach out to you directly and assist you further, thank you!

~ Bojan
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Active Member
Sandy G Member Since: Jul 14, 2018
254 of 701

Hi, I am currently experiencing the same problem.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
255 of 701

Hi Sandy,

 

I'm sorry for the trouble. A member of our team will reach out to assist you with this issue via email. Thank you!


-Joanne
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Active Member
Zachary G Member Since: Jul 25, 2018
256 of 701

I am having the same problem

Community Guru
Ryan C Member Since: Feb 3, 2017
257 of 701

Hello Zachary,

 

I have escalated your concern with the team. One of our team representatives will reach out to you shortly. Please check your email inbox or check directly here.

 

Thank you.


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Active Member
Riku Y Member Since: Dec 25, 2018
258 of 701

I am signing up and I am at the stage where it asks, "next, you'll be asked to verify your phone number for added security." I click "continue" and then I enter my phone number, but when I click "verify phone number" nothing happens. I have tried clearing cookies, tried 3 different browsers and 3 different devices, but nothing is working. Can somebody help me?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
259 of 701

Hi Riku, 

 

I've shared your account information with the Customer Support Team and they will reach out to you to assist you with your issue.


-Avery
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Active Member
Tammy M Member Since: Dec 26, 2018
260 of 701

I pushed the verify phone number button and keep receing message in red "

You failed to verify this phone number. Please provide a different number."

. Will someone from the admin team please contact me. 

 

I have already tried a different broswer before and cleared the cookies on this one (Chrome), as well as re-entering my phone number, and nothing worked. I still have not received a verification text. I know I am receiving text messages from other sources though.