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Re: I didn't receive a text message verification code

Active Member
Sara H Member Since: May 10, 2018
91 of 795

I'm creating my profile and am not receiving a verification code via text. It is a valid number and I've tried multiple times. Thank you for your assistance!

Active Member
Bryce S Member Since: May 16, 2018
92 of 795

I have not received a verification text. Could someone contact me? 


Community Guru
Nina K Member Since: Nov 29, 2017
93 of 795

Hi Bryce,

We'll have one of our agents get in touch with you to assist you with this. Thanks!

Active Member
Kristi Z Member Since: Aug 5, 2018
94 of 795

I am also experiencing this problem. I would like to complete my registration and application, but have not recieved a varification code. 

Thank you for any help you can provide. 

Community Guru
Jo-An B Member Since: Aug 2, 2016
95 of 795

Hi Kristi,

We'll have one of our agents get in touch with you to assist you with the verification process. Thanks!

~ Jo-An

Active Member
Kristi Z Member Since: Aug 5, 2018
96 of 795

A potential solution for anyone who'd like to try before commenting here - my solution was to try another internet browser. I initially used Chrome and was unable to send the code, but Safari got it on the first try.

Best of luck.

Active Member
Logan J Member Since: Aug 19, 2018
97 of 795

I am having this same issue.  I have tried to submit my phone number multiple times to no avail.

Avery O Moderator Member Since: Nov 23, 2015
98 of 795

Hi Logan, 

The Customer Support Team will assist you with your phone verification directly througn an email ticket. 

Active Member
Mario Robert D Member Since: Sep 2, 2018
99 of 795


I would also like to report I am unable to further verify my profile and use the platform as my US number is not working, it has been working with other sources though.

Please contact me as soon as possible.



Mario R. D.

Joanne Marie P Moderator Member Since: Nov 26, 2017
100 of 795

Hi Mario,


One of our customer support agents will reach out to you via email to assist you further with verifying your contact information. Thanks!