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Re: I didn't receive a text message verification code

Active Member
Ian I Member Since: Feb 13, 2019
31 of 1,003

Hi, 

 

I am having the same issue, when I click the verify button it doesn't seem to do anything, are you able to help?

 

Thanks

Ian

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
32 of 1,003

Hi Ian,

 

One of our agents will reach out to you shortly to assist you further with your phone verification process, thank you for reaching out to us. 

~ Bojan
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Active Member
Georgia R Member Since: Jul 22, 2019
33 of 1,003

Hi,

 

I still haven't recieved a verification code.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
34 of 1,003

Thank you for reaching out to us, Georgia.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.

~ Bojan
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Active Member
Jennifer R Member Since: Feb 11, 2019
35 of 1,003

I did this and nothing changed.

Active Member
Donna M Member Since: Jul 11, 2019
36 of 1,003

I am having the same problem.  I've used different browsers, cleared out the cache and cookies, but I still have not received my code.  I even tried it on a different phone, but nothing.  I would like to finish off my account, but all tools lead to nowhere, and I would like to finish off my account.

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
37 of 1,003

Hi Donna,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Deanna B Member Since: Jan 31, 2019
38 of 1,003
Still haven't received my code I've tried as well.. Can someone please email me and let me know how to resolve this. Thank you
Moderator
Goran V Moderator Member Since: Mar 24, 2017
39 of 1,003

Hi Deanna,

 

One of our team members will reach out to you via ticket and assist you further with verifying your phone number, thank you.


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Active Member
William W Member Since: Aug 6, 2018
40 of 1,003

I am having this issue as well.  When I click the link to send the code nothing happens.  

 

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