Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: I can't verify my phone number .

Active Member
Candace M Member Since: Jul 13, 2018
251 of 1,494

Hello! I am having the same issue as some of the others. Still stuck in the application process because I entered in the wrong phone number in the beginning and cannot change it. The number to verify is incorrect and I cannot change it or the country code, it will not allow me to. It is impossible to speak to someone about this. How can I go back to change my phone number?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
252 of 1,494

Hi Candace, 


Based on the address you add on your account, the area code automatically populates on the mobile number field. Are you using a different mobile number for your account? 


-Avery
Untitled
Active Member
Candace M Member Since: Jul 13, 2018
253 of 1,494

Yes, I am using an international format phone number. I assumed that might be the case so I tried to delete all and start over. But I can not even do that until my account has been verified. 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
254 of 1,494

Hi Candace, 


I forwarded your account details to the Customer Support Team and they will get in touch with you to assist you further.


-Avery
Untitled
Active Member
Ryan M Member Since: Aug 6, 2018
255 of 1,494

Hi there Avery,

 

I'm having the same issues as those above. I tried clearing all cache and cookies, switching browsers, restarting browsers, etc. 

 

Please help.

 

Thank you,

Ryan

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
256 of 1,494

Hi Ryan,

 

One of our team members will reach out to you shortly and assist you further, thank you for reaching out to us!

~ Bojan
Untitled
Active Member
Jeffrey T Member Since: Aug 18, 2018
257 of 1,494

Hello, I am having the same issue as others where my phone number cant be changed to get the verification code texted to me. Please Help. I am stuck in the account profile set up and just need to get my phone verified.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
258 of 1,494

Hi Jeffrey,

 

Thank you for reaching out to us, one of our team members will reach out to you directly and assist you further!

~ Bojan
Untitled
Active Member
Rhiannon N Member Since: Nov 1, 2018
259 of 1,494

Hi, I'm having the same issue when  trying to set up my profile:

 

I get to "Next, you'll be asked to verify your phone number for added security" 

I hit continue, enter my phone number,  then hit the green  "verify phone number" button but nothing happens and I have not received a text. 

 

I've tried different browsers (Chrome and Safari) as well as through the app on my iphone but nothing happens after hitting "verify phone number" button.  

 

Please help so I can finish profile set up. 

Thanks.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
260 of 1,494

Hi Rhiannon,

 

One of our team members will reach out to you via ticket and assist you further with your phone verification, thank you.


Untitled
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS