Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: I can't verify my phone number .

Highlighted
Active Member
Ryan M Member Since: Aug 6, 2018
341 of 2,879

Hi there Avery,

 

I'm having the same issues as those above. I tried clearing all cache and cookies, switching browsers, restarting browsers, etc. 

 

Please help.

 

Thank you,

Ryan

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
342 of 2,879

Hi Ryan,

 

One of our team members will reach out to you shortly and assist you further, thank you for reaching out to us!


~ Bojan
Untitled
Highlighted
Active Member
Jeffrey T Member Since: Aug 18, 2018
343 of 2,879

Hello, I am having the same issue as others where my phone number cant be changed to get the verification code texted to me. Please Help. I am stuck in the account profile set up and just need to get my phone verified.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
344 of 2,879

Hi Jeffrey,

 

Thank you for reaching out to us, one of our team members will reach out to you directly and assist you further!


~ Bojan
Untitled
Highlighted
Active Member
Rhiannon N Member Since: Nov 1, 2018
345 of 2,879

Hi, I'm having the same issue when  trying to set up my profile:

 

I get to "Next, you'll be asked to verify your phone number for added security" 

I hit continue, enter my phone number,  then hit the green  "verify phone number" button but nothing happens and I have not received a text. 

 

I've tried different browsers (Chrome and Safari) as well as through the app on my iphone but nothing happens after hitting "verify phone number" button.  

 

Please help so I can finish profile set up. 

Thanks.

Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
346 of 2,879

Hi Rhiannon,

 

One of our team members will reach out to you via ticket and assist you further with your phone verification, thank you.


Untitled
Highlighted
Active Member
Krystle T Member Since: Nov 1, 2018
347 of 2,879

I'm in the process of creating my Upwork Profile and am having an issue with verifying my phone number. When I get to the point where I need to verify my phone number, I get the following error message: "You failed to verify this phone number. Please provide a different number." When I try to input a different number, it automatically defaults to the original phone number. Please help! 

 

Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
348 of 2,879

Hi Krystle,

 

One of our team members will reach out to you via ticket and assist you further on how to verify your phone number. If further help is needed from me here, let me know. Thank you.


Untitled
Highlighted
Active Member
Krystle T Member Since: Nov 1, 2018
349 of 2,879
Thanks so much!

##- Please type your reply above this line
Highlighted
Active Member
James D. J Member Since: Oct 12, 2018
350 of 2,879

As the title states, I use my phone number to verify my account and the code is never texted to me. 

 

I've tried another phone number, resetting my browser, using another browser, and nothing works.

 

I will likely need some tech support to override this block so I can finally get my page approved.

 

Thank you!

 

Devin