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Re: I can't verify my phone number .

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Active Member
Yoni W Member Since: Oct 29, 2019
331 of 2,885

Hi ,

I'm having the exact same issue, can you please help me?

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
332 of 2,885

Hi Kelsy, 


Please refer to this ticket that was sent to you on 1-November. You may follow up with the team on the same ticket thread so that the Customer Support Team can assist you further.


-Avery
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Active Member
Dave W Member Since: Apr 3, 2018
333 of 2,885

I have a similar problem but I am still in the application process to become a freelancer on upwork.com so I can't get past the telephone verification step. I have checked my cell phone number and had the site send me a text multiple times but nothing has come through to my phone.

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Community Guru
Ryan C Member Since: Feb 3, 2017
334 of 2,885

Hello Dave,

 

I have escalated your concern. One of our representatives will reach out to you shortly. Thank you!


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Active Member
Samihah I Member Since: Apr 22, 2018
335 of 2,885

I'm having the same issue. I've waited a while and the verification text hasn't been sent to my phone.

Edit: the verification text finally sent!

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Active Member
Jeremy M Member Since: Sep 1, 2018
336 of 2,885

 I completed the create my profile, but it won't take my phone number...it keeps saying it must be 6 digits exactly.

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
337 of 2,885

Hi Jeremy,

 

Could you please make sure your phone number is in the following format - 1 (234) 5678910? If you still get an error, please, let us know.

~ Valeria
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Active Member
Jawara H Member Since: Dec 8, 2018
338 of 2,885

I'm having this same issue. Both in chrome and Firfox nothing happens when I click "Verify Phone Number"

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Active Member
Candace M Member Since: Jul 13, 2018
339 of 2,885

Hello! I am having the same issue as some of the others. Still stuck in the application process because I entered in the wrong phone number in the beginning and cannot change it. The number to verify is incorrect and I cannot change it or the country code, it will not allow me to. It is impossible to speak to someone about this. How can I go back to change my phone number?

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
340 of 2,885

Hi Candace, 


Based on the address you add on your account, the area code automatically populates on the mobile number field. Are you using a different mobile number for your account? 


-Avery
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