I can't verify my phone number .

[Yoni W]

Hi ,

I'm having the exact same issue, can you please help me?

[Avery O]

Hi Kelsy, 

Please refer to this ticket that was sent to you on 1-November. You may follow up with the team on the same ticket thread so that the Customer Support Team can assist you further.

[Dave W]

I have a similar problem but I am still in the application process to become a freelancer on upwork.com so I can't get past the telephone verification step. I have checked my cell phone number and had the site send me a text multiple times but nothing has come through to my phone.

[Ryan C]

Hello Dave,

I have escalated your concern. One of our representatives will reach out to you shortly. Thank you!

[Samihah I]

I'm having the same issue. I've waited a while and the verification text hasn't been sent to my phone.

Edit: the verification text finally sent!

[Jeremy M]

 I completed the create my profile, but it won't take my phone number...it keeps saying it must be 6 digits exactly.

[Valeria K]

Hi Jeremy,

Could you please make sure your phone number is in the following format - 1 (234) 5678910? If you still get an error, please, let us know.

[Jawara H]

I'm having this same issue. Both in chrome and Firfox nothing happens when I click "Verify Phone Number"

[Candace M]

Hello! I am having the same issue as some of the others. Still stuck in the application process because I entered in the wrong phone number in the beginning and cannot change it. The number to verify is incorrect and I cannot change it or the country code, it will not allow me to. It is impossible to speak to someone about this. How can I go back to change my phone number?

[Avery O]

Hi Candace, 

Based on the address you add on your account, the area code automatically populates on the mobile number field. Are you using a different mobile number for your account?