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Re: I didn't receive a text message verification code

Active Member
Kristi Z Member Since: Aug 5, 2018
81 of 678

I am also experiencing this problem. I would like to complete my registration and application, but have not recieved a varification code. 

Thank you for any help you can provide. 

Community Guru
Jo-An B Member Since: Aug 2, 2016
82 of 678

Hi Kristi,

We'll have one of our agents get in touch with you to assist you with the verification process. Thanks!

~ Jo-An

Active Member
Kristi Z Member Since: Aug 5, 2018
83 of 678

A potential solution for anyone who'd like to try before commenting here - my solution was to try another internet browser. I initially used Chrome and was unable to send the code, but Safari got it on the first try.

Best of luck.

Active Member
Logan J Member Since: Aug 19, 2018
84 of 678

I am having this same issue.  I have tried to submit my phone number multiple times to no avail.

Avery O Moderator Member Since: Nov 23, 2015
85 of 678

Hi Logan, 

The Customer Support Team will assist you with your phone verification directly througn an email ticket. 

Active Member
Mario Robert D Member Since: Sep 2, 2018
86 of 678


I would also like to report I am unable to further verify my profile and use the platform as my US number is not working, it has been working with other sources though.

Please contact me as soon as possible.



Mario R. D.

Joanne Marie P Moderator Member Since: Nov 26, 2017
87 of 678

Hi Mario,


One of our customer support agents will reach out to you via email to assist you further with verifying your contact information. Thanks!

Active Member
Tam N Member Since: Sep 6, 2018
88 of 678

I am not receiving my verification code either.

Valeria K Moderator Member Since: Mar 6, 2014
89 of 678

Hi Tam,


We'll have one of our agents reach out to you and assist you with the verification.



~ Valeria
Active Member
Ilayda E Member Since: Nov 16, 2018
90 of 678


Could you please help me with the same issue.