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Error when verifying phone number. Stuck in the profile creation process.

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Active Member
Krystle T Member Since: Nov 1, 2018
261 of 1,492

I'm in the process of creating my Upwork Profile and am having an issue with verifying my phone number. When I get to the point where I need to verify my phone number, I get the following error message: "You failed to verify this phone number. Please provide a different number." When I try to input a different number, it automatically defaults to the original phone number. Please help! 

 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
262 of 1,492

Hi Krystle,

 

One of our team members will reach out to you via ticket and assist you further on how to verify your phone number. If further help is needed from me here, let me know. Thank you.


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Active Member
Krystle T Member Since: Nov 1, 2018
263 of 1,492
Thanks so much!

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Active Member
James D. J Member Since: Oct 12, 2018
264 of 1,492

As the title states, I use my phone number to verify my account and the code is never texted to me. 

 

I've tried another phone number, resetting my browser, using another browser, and nothing works.

 

I will likely need some tech support to override this block so I can finally get my page approved.

 

Thank you!

 

Devin

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
265 of 1,492

Hi Devin,

 

We'll have one of our agents reach out to you and assist you with your verification process. Thank you!

~ Bojan
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Active Member
Kelsy K Member Since: Oct 31, 2018
266 of 1,492

Hi! I am having the same issue. I've tried clearing my browsers but it seems like I cant even click the green button, let alone get a text message. Please advise. Thanks!

Moderator
Avery O Moderator Member Since: Nov 23, 2015
267 of 1,492

Hi Kelsy, 

A member of the Customer Support Team reached out to you to assist you further.


-Avery
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Active Member
Mark G Member Since: Nov 24, 2018
268 of 1,492
Hello! I am having the same issue as many others here. I am in the application process and when I input my phone number for verification nothing happens and the button doesn't register anything. Please advise!
Active Member
David W Member Since: Sep 12, 2019
269 of 1,492

 I use my phone number to verify my account and the code is never texted to me. 

 

I've tried another phone number, resetting my browser, using another browser, and nothing works.

 

I will likely need some tech support to override this block so I can finally get my page approved.

 

Thank you!

 

David

Moderator
Goran V Moderator Member Since: Mar 24, 2017
270 of 1,492

Hi David,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


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